Guest Service Agent

Job details
Job type
Part-time
Full-time
Shift and schedule
Weekend availability
Rotating roster
Shift work
Public holidays
 
Location
Red Hill VIC 3937
 
Benefits
Pulled from the full job description
Employee discount
 
Full job description
Guest Service Agent – Full Time or Part Time
Lindenderry Red Hill | Be Part of Something Special

Be part of a fun, supportive and passionate team

Competitive salary, great work conditions and staff discounts

Full-time or part-time role available

We’re on the lookout for a friendly, experienced and well-presented Guest Service Agent to join our Front Office team at Lindenderry Red Hill by Lancemore. Set in the heart of the Mornington Peninsula wine country, this is a rare opportunity to work at one of Victoria’s most stunning regional properties.

Whether you’re helping guests with their luggage, checking them in with warmth and ease, or serving poolside drinks on a summer afternoon, you’ll be creating memorable experiences every day. You'll thrive in our team if you're proactive, take pride in your presentation and love connecting with people.

About the Role
Greet guests with warmth and professionalism, using their names wherever possible

Handle guest check-ins and check-outs efficiently and accurately

Assist with reservations and provide information on packages, availability, and local attractions

Answer calls and emails in a friendly, helpful and timely manner

Maintain a clean and welcoming front desk area

Assist with poolside service, including tidying lounges and serving drinks as needed

Handle guest payments and cash floats with accuracy

Communicate guest requests and issues to relevant departments promptly

Support a seamless handover across shifts to ensure continuity of service

Live the Lindenderry culture by consistently going the extra mile for our guests

About You
Passionate about hospitality and exceptional guest service

Professional, reliable and a great communicator

Front Office or reservations experience in hotels is an advantage

Comfortable working a rotating roster including mornings, evenings, weekends and public holidays

Energetic and flexible, with a positive, can-do attitude

Why Join Us?
Lancemore is a proudly Australian, family-owned hotel group with a growing portfolio of boutique properties across the country. At Lindenderry, you’ll be part of a team that values authenticity, connection and excellence — and you’ll have plenty of fun along the way.

We offer:

Ongoing training and career development opportunities

Generous staff discounts across our hotels, restaurants and spas

Company-wide incentives and recognition programs

A workplace culture that feels like home

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...


Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth


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