CSR (Customer Service Representative) and Administrative

About us

MealsAWeight is a client-focused Meal Prep and Catering company located in Maple Ridge. We have over 12 years of proven success an pride ourselves on exceptional service, high-quality food, and a tight-knit, positive team environment. We are supportive, collaborative, customer-centric, and our goal is to hire an office admin and customer service representative to manage customer orders and queries. We are looking for someone with a positive and professional attitude. This is a full time job with weekend hours required and the option to complete some work remotely. The ideal candidate would be someone that has a keen interest in administrative duties relating to a fast growing meal prep and catering company. This position has great opportunity for advancement for the right individual. MealsAWeight is the first meal prep company in Vancouver established in Sept of 2012. We are a family owned and growing company. Our mission is to help our clients eat healthy and convenient meals that taste amazing while adhering to all of their dietary restrictions. We pride ourselves on our personal customer service, high quality ingredients, tasty “diet” food and client success. .

Our work environment includes:

A family-style, casual environment
Delicious and healthy food provided
Work-from-home days
Growth opportunities
We are looking for bright and talented professionals to join our team as Customer Service Representatives. The position requires multitasking, so we are looking for candidates with exceptional organizational skills, who can handle multiple projects simultaneously and have the ability to move quickly between tasks.

We are looking for someone with a positive and professional attitude. The ideal candidate would be someone that has a keen interest in administrative duties relating to a fast growing meal prep and catering company. This position has great opportunity for advancement for the right individual.

Responsibilities:

Processing customer orders through our in-house custom texting software
Managing and tracking clients' orders using Microsoft Excel and collaborating with the kitchen and operations team to ensure accurate and timely order fulfillment.
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Ensuring customer satisfaction and providing professional customer support
Performing administrative tasks, such as data entry, developing invoices, processing payments, and keeping inventory
Creating weekly delivery route
Updating website with our weekly menu (beginner level, training provided)
Record customer information accurately and maintain data in an understandable way.
Answer customer questions about products and services.
Respond to customer inquiries in a courteous and timely manner.
Supporting other team member's and kitchen staff as needed.
Packaging meals to adhere to clients' preferences, goals, and dietary needs.
Job Types: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 25 – 42 per week

Additional pay:

Bonus pay
Tips
Benefits:

Casual dress
Company events
Discounted or free food
Flexible schedule
On-site parking
Store discount
Work from home
Flexible language requirement:

French not required
Schedule:

8 hour shift
Evening shift
Morning shift
Weekends as needed
Ability to commute/relocate:

Maple Ridge, BC V2X 2T4: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Expected start date: 2025-07-01

  Read more