Order Management Associate

Order Management Associate

Location: Remote (Canada)

Company: FoodServiceDirect.ca

About Us:

FoodServiceDirect.ca is a fast-growing e-commerce marketplace dedicated to serving the Canadian foodservice industry. We partner with suppliers across the country to deliver a wide range of quality products directly to businesses and consumers.

We’re looking for a detail-oriented, organized, and reliable Order Management Associate to join our team. If you enjoy working behind the scenes to help keep operations running smoothly, we’d love to hear from you!

Position Summary:

The Order Management Associate is responsible for managing the full order placement process with suppliers, ensuring timely tracking updates, and following up on outstanding orders. This role involves daily data entry, managing supplier communications, and using Microsoft Excel to maintain and update order records.

This position is remote and open to candidates located in Canada.

Key Responsibilities:

Place purchase orders with suppliers accurately and on time
Upload and maintain order tracking information in our system
Follow up with suppliers on order statuses, delays, and issues
Communicate order updates and changes with internal teams
Enter and update data accurately in spreadsheets and order management tools
Monitor open orders daily and ensure timely processing and closure
Support the team with additional administrative and operational tasks as needed
Qualifications:

High attention to detail and strong organizational skills
Data entry experience required
Proficiency in Microsoft Excel (must be comfortable working with spreadsheets, formulas, and data sorting/filtering)
Strong written and verbal communication skills
Ability to manage multiple tasks and deadlines in a fast-paced environment
Previous experience in order management, customer service, or administrative support is an asset, but not required
Post-secondary education is not required — we value skills, reliability, and a strong work ethic
Why Join Us?

Remote position with flexible scheduling
Opportunity to work with a supportive, collaborative team
Be part of a growing e-commerce business serving the Canadian market
Training provided
Job Type: Full-time

Pay: $23.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

Dental care
Flexible schedule
Life insurance
Paid time off
RRSP match
Store discount
Vision care
Work from home
Schedule:

8 hour shift
Education:

Secondary School (preferred)
Work Location: Remote

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