Employment Services Administrator, Health Connect

Location
In person at a few locations in Metro Vancouver
Posting Period
June 11, 2025 - June 27, 2025
Job Description
The YWCA Metro Vancouver in partnership with YWCA Toronto have launched the Health Connect program to support newcomers and refugees self-identified as women who are internationally educated health professionals (IEHP) in British Columbia (BC) and Ontario (ON). The program will work to improve awareness among women IEHPs of the foreign credential process, provide tailored employment and wrap-around services, reduce barriers to foreign credential recognition and provide Canadian work experience in their intended field of work. Under the supervision of the Health Connect Manager, the Employment Services Administrator performs program administrative support The Employment Services Administrator work in a hybrid environment; in person required at the assigned locations, and will work virtually and collaboratively with the YWCA Toronto team.


What you’ll be doing:

Assists in participant outreach, coordinates participant intake interviews (to include pre-screening, assessment and acceptance into the program); coordinates all necessary documentation for participant onboarding, uploads information on tracking databases and spreadsheets

Support the team with regard to industry engagement and partnership building (e.g. contacting employers who may be interested to provide job opportunities and placement programs, or connect with employers to better understand their workforce needs, providing mentorship, sharing networking opportunities and invite guest speakers, recruiters to job fairs)

Conducts general office duties and program finance support (e.g. submit monthly expenses and visa reconciliations for program manager, wage subsidies, reconciliations, tracking expenditures and client wraparound supports). Organizes and schedules meetings/appointments

Data entry into program databases/spreadsheets; ensure all data required for program reporting is collected and recorded accurately

Works with a team to improve workflow procedures and systems for program

For team meetings, provide support with sending out agenda, taking minutes and filing records Supports the team with regard to online or in-person program information sessions, as required. Support the team with updating program calendar. Coordinates special events, meetings that occur either in-person, virtually or hybrid

Follows up with participants, as required to confirm appointments, program acceptance, testimonials, employment status

Supports with sending and collating participant surveys

Posts updates and announcement on digital platforms such as Eventbrite, Zoom, MS Teams, LinkedIn for participant outreach and engagement

Develop/Upload course materials into learning management system. Sets up technical equipment (virtual conferencing, smartboard, computer systems) in preparation for meetings and events; troubleshoots technical issues as they arise

Other duties as required


What you’ll need:

Related experience delivering office administration in customer facing environments is desired

Must be reliable and possess strong organizational skills to follow through on competing tasks and meet deadlines

Must have proficient numeracy and financial tracking skills required for invoicing, and tracking other statistical/numerical data

Ability to communicate well in English in both written and verbal contexts, required for editing/writing reports, understanding and providing instructions, answering email, telephone and in-person inquiries.

Motivated to engage with a variety of people (e.g. participants, employers, guest speakers) and deliver exemplary service and maintain discretion, ethical boundaries and confidentiality

Demonstrated skills in resolving client concerns, dealing with a diverse range of participant needs, upholding respect and diplomacy when handling challenging situations

Ability to plan and coordinate special events

Ability to thrive in a consistently changing work environment and work

Ability to work both in a team and be self-directed to work independently

Proficient skills in the following digital platforms: all Microsoft applications, SharePoint and OneDrive

Technical aptitude with online platforms: Zoom, MS Teams, Eventbrite. Ability to efficiently learn new technologies as LMS (learning management software)

Must be able to work in person during office hours at the YWCA program location

Able to work after hours and or weekends as required

Able to commute between sites

A second language will be considered an asset

Demonstrated commitment to equity, diversity and inclusion

A valid clear criminal record check (including working with vulnerable populations) is required.

What we offer:


We offer our eligible employees the following benefits as part of their total rewards package:

Extended medical and dental benefits

A defined benefit pension plan (MPP)

Pregnancy, parental and adoption leave top 15mvacation days and 3 personal days, in addition to paid sick leave

Flexible working arrangements for applicable positions

Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.

Free staff membership to our Health + Fitness Centre

Discounts at our YWCA Hotel

Priority in YWCA Child Care centres


Pay Rate: $28.05

How to Apply
If you're seeking a workplace where your values align with your work, and where every voice drives meaningful change, we’d love to hear from you. Please submit your resume and cover letter in a single PDF file by June 27, 2025 to:


Kath Palafox, Senior Manager, Health Connect (she/her)

720 East Hastings Street, Vancouver, BC, V6A 1R5

Email: kpalafox@ywcavan.org


We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity and Engagement Manager at people@ywcavan.org.


Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies — only those selected for an interview will be contacted.


Want to learn more about working at the YWCA? Explore our careers page.


We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.


YWCA Metro Vancouver is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples. Read more