Operations Program Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
• Job Details As an Operations Program Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.

Work location: Bangalore/Hyderabad

Key Responsibilities
• Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC)
• Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the initiatives outcomes
• Managing Planning partner resources for Cloud Practices, their effectiveness on projects, and ensuring GDC meets its partner program goals

Requirements
• 5+ years of Program Management experience in specific to Business operations and 10+ years of overall IT experience
• Hands on exposure to Business operations is a mandate
• Demonstrate problem solving to drive improved outcomes for GDC
• Strong Analytical skills and driven by data based insights
• Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
• Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
• Ability to collaborate with senior executives and demonstrate strategic understanding of business needs
• Adept in building presentations that enable communication of strategic direction across the organization
• Hands-on experience with PM tools like JIRA / MS Project is a good-to-have
• Drive continuous improvements to processes, enabling high efficiency and effectiveness of the programs
• Ensure quality of deliverables across processes, with clearly defined measures and performance tracking
• Proactively Communicate status, risks, and issues to stakeholders and senior management.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
• Understanding of Agile-certified Scrum processes, and current methods of coordinating Business IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.
• Work with vendors for handling programs relating to subcontractors

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