Customer Care Executive

Handle inbound calls from the customers

Identify the need of customers, resolve issues, and provide solution.

Maintain good customer relations.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with customer and analyze the date.

Excellent communication skill, versant level 5 must.

Six days working 1 rotational week-off, + hours shift.

Graduate with minimum 6 month of work experience in customer service only, preferably inbound services. Customer service/Hospitality (front Desk) /International calling experience / Telecom /D2H /calling / Tele caller / Tele sales /Collections).

Typing test - 25-30 WPM with 85% accuracy

Salary : Graduate (6 - 11 months work expr) - 3.20lacs, graduate ( 12 months plus work expr) - 3.50lacs.

Address - Tech Mahindra Pvt. Ltd, Oberoi Garden Estate, IT Building Unit 2,4 floor near chandivali studio, saki vihar road, chandivali , Andheri East Mumbai - 400072

Job Types: Full-time Fresher

Salary: Up to ₹30,000.00 per month

Benefits:
• Health insurance

Schedule:
• Day shift
• Night shift
• Rotational shift

Supplemental pay types:
• Overtime pay
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:
• Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Preferred)

Experience:
• Technical support: 1 year (Required)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:
• Hindi (Preferred)
• English (Required)

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