The Workshop Manager is responsible for managing the complete service workshop operations, ensuring high-quality repairs, customer satisfaction, efficient manpower utilization, revenue growth, and compliance with company standards and safety guidelines.
Key Responsibilities:1. Workshop Operations
Manage day-to-day workshop activities.
Ensure timely vehicle servicing and repairs.
Monitor workshop productivity and efficiency.
Allocate work to technicians based on skill level.
Ensure proper job card management and timely job closure.
2. Team Management
Supervise Service Advisors, Technicians, Helpers, and Workshop Staff.
Conduct daily morning meetings and job allocation.
Train and motivate the workshop team.
Monitor employee attendance, discipline, and performance.
Identify training requirements and coordinate skill development.
Qualifications
Diploma or Bachelor's Degree in Mechanical/Automobile Engineering (preferred).
5–8 years of experience in an automobile service workshop.
Previous supervisory or managerial experience preferred.
Skills Required
Strong leadership and team management.
Excellent communication and customer handling skills.
Good technical knowledge of two-wheelers.
Problem-solving and decision-making ability.