Workforce Management|Jaipur

Profile / Designation - Workforce management (WFM)

Location - Jaipur

Industry - BPO/ KPO

Salary - upto 12LPA (1Lac per month)

Experience - Min. 7yrs (Relevant exp.)

Notice Period - Imm. / 15Days

Working Shift - Rotational

Job Responsibilities:

1) Knowledge of MS PowerBI, Tableau, SQL etc.

2) Knowledge of any industry based WFM Tool .

3) Coordinating and managing training at Vendor locations.

4 Managing and meeting desired targets for Throughput, Quality AHT for new hire, cross skill and refresher trainings.

5) Creating Updating training manual periodically.

6) Periodic review for training material and implement changes basis volume fluctuation.

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