Workers Compensation Information Officer

Full job description
Salary of $+3,173 p.a. Annual Enterprise Agreement pay rises and 13.5% superannuation
Applications close: 5:00 PM ACST, 30th June 2025
Location: Adelaide
Contract, Full Time
Applications can be submitted at: https://www.ethicaljobs.com.au/members/SAUnions/workers-compensation-information-officer
Job description

SA Unions is South Australia’s united trades and labour council, the peak voice for the South Australian union movement. We strive to be influential in improving the lives of South Australian workers by supporting South Australia’s union movement, and advocating to government to influence policy in the interests of working people.

ABOUT THE ROLE

The SA Unions Workers’ Compensation Service provides free dispute resolution and advocacy services to workers who need help with their workers compensation claims.

Reporting to the Workers’ Compensation Service Coordinator, the Information Officer will be the first point of contact for injured workers to establish the nature of the query, and to provide general advice on their rights, how to navigate the Return to Work system, and the types of rehabilitation services that may be open to them.

The Information Officer will provide advice and assistance on general claims issues by phone, email, our website and social media channels.

The Information Officer is a member of the Workers’ Compensation Service team. The Information Officer will work closely together with the Coordinator, Advocate and other members of the team to collaboratively determine workload and organisation of tasks to ensure the highest possible standard of service to the clients of the service. They will be supported by another Information Officer and two Advocate Assistants.This role would suit an early career lawyer, paralegal or industrial officer with experience in industrial law.

The Information Officer will:

Maintain records of calls and queries on a database, including client identification information, employment information, claim information and dispute details.

Ensure eligibility criteria is met, refer workers to the Coordinator / Advocate for representation, and identify possible issues with legal merit when required.

Take concise briefing notes from injured workers about their claims for the provision to the Coordinator / Advocate.

Contact relevant parties to assist with general issues, such as:

Delays in payments or reimbursement of medical expenses.
Delays in determinations of new claim.
Assist workers to prepare complaints relating to section 18 of the Return to Work Act SA.

Assist workers to request the provision of suitable employment from their pre-injury employer.

Advise workers about the need to apply for pre-approval to incur the cost of future surgery. Provide general information about how to do this.

Create and maintain information fact sheets for publication on the SA Unions Website.

Respond to referrals from the Tribunal, Return to Work SA and other stakeholders in the scheme.

SKILLS AND EXPERIENCE

The Information Officer is a reliable member of a small team dedicated to ensuring injured workers are treated with dignity, supported financially, and assisted to return to the workforce as quickly and safely as possible after an injury. They are professional, responsible, and understand that different clients have different needs. They acknowledge that the work that they do has real life outcomes and benefits for vulnerable people.

The Information Officer has:

Legal, paralegal or industrial officer skills.
Excellent verbal and written communication skills and the ability to produce high quality plans and reports.
A working knowledge of the Return to Work Act and relevant workplace legislation.
Prior experience working for a trade union or in an in-house role with exposure to industrial relations or employment law.
The ability to manage complex and competing priorities.
Exceptional interpersonal skills.
Demonstrated commitment to union values and integrity.
Familiarity with union coverage and priorities in South Australia.
DETAILS

Employment conditions will be subject to the SA Unions Enterprise Agreement 2023 and SA Unions policies.

This position is classified as UTLC Grade 4.

Salary of $+3,173 p.a. Annual Enterprise Agreement pay rises and 13.5% superannuation.

What We Offer

A dynamic and rewarding role at the forefront of advancing workers’ rights in South Australia.
The opportunity to use your creative skills to make a tangible difference.
A supportive and collaborative team environment.
Professional development opportunities.
SA Unions is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. Aboriginal and Torres Strait Islander peoples, women, people from culturally and linguistically diverse backgrounds, and people with a disability are encouraged to apply.


Workers Compensation Information Officer
SA Unions

SA Unions

Job posted on: June 13, 2025

Applications close: Monday 30th June (5pm ACST)

Salary: Salary of $+3,173 p.a. Annual Enterprise Agreement pay rises and 13.5% superannuation.

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