Verified Job
Customer Support / TeleCaller
WNS Senior Group Manager Project Management 1014 yrs
Customer Support / TeleCaller
#491901
Remote / WFH
Job Description
The principal role of the COE team is to manage the following activities :
- Play an integral part of defining internal strategic enterprise initiatives
- Programme manage internal enterprise wide strategic projects, activities and deliver to scope, schedule and budgets
- Act as a central custodian of methodologies, frameworks and assets
- Central resource management
- Enterprise business intelligence and analytics
- Manage other central/ enterprise activities that are defined from time to time
- This is a dynamic and strategic role, requiring out of the box thinking and a passion for continuous improvement, automation and optimization across different business facets (operations, transition, quality, training, finance, etc) and such should have varied, multi-dimensional experiences and skills; especially business technology knowhow
Qualifications :
- At least 10+ years of experience in a BPM / BPO company, 14 years of total experience
- Experience in Programme management / Transitions (mandatory), Quality projects, technology projects
- Demonstrated hands on experience in driving large strategic projects
- Experience in driving continuous improvement, tech projects in any capacity
Additional Information :
Skills :
- Excellent programme management leadership skills (not necessary transitions)
- Excellent communication skills (candidate will regularly need to interface with, present to and convince senior stakeholders)
- Good knowledge of business technology, design knowhow and tech savviness
- Excellent numerical skills
- Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must
- Deep understanding of BPO business concepts operations, transitions, quality, training, finance
- Strong financial acumen; preferably should understand P&L working and concepts
- Strong research skills including gathering and analyzing data from multiple sources
- Effective reporting and documentation skills
- Ability to work in a cross-functional team and environment
- Preferred Six Sigma certification (GB or BB)
- Preferred minimum Bachelors degree with accounting
Location: Pune
- Play an integral part of defining internal strategic enterprise initiatives
- Programme manage internal enterprise wide strategic projects, activities and deliver to scope, schedule and budgets
- Act as a central custodian of methodologies, frameworks and assets
- Central resource management
- Enterprise business intelligence and analytics
- Manage other central/ enterprise activities that are defined from time to time
- This is a dynamic and strategic role, requiring out of the box thinking and a passion for continuous improvement, automation and optimization across different business facets (operations, transition, quality, training, finance, etc) and such should have varied, multi-dimensional experiences and skills; especially business technology knowhow
Qualifications :
- At least 10+ years of experience in a BPM / BPO company, 14 years of total experience
- Experience in Programme management / Transitions (mandatory), Quality projects, technology projects
- Demonstrated hands on experience in driving large strategic projects
- Experience in driving continuous improvement, tech projects in any capacity
Additional Information :
Skills :
- Excellent programme management leadership skills (not necessary transitions)
- Excellent communication skills (candidate will regularly need to interface with, present to and convince senior stakeholders)
- Good knowledge of business technology, design knowhow and tech savviness
- Excellent numerical skills
- Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must
- Deep understanding of BPO business concepts operations, transitions, quality, training, finance
- Strong financial acumen; preferably should understand P&L working and concepts
- Strong research skills including gathering and analyzing data from multiple sources
- Effective reporting and documentation skills
- Ability to work in a cross-functional team and environment
- Preferred Six Sigma certification (GB or BB)
- Preferred minimum Bachelors degree with accounting
Location: Pune
