Verified Job
IT / Software / Data Analyst
WFM Analyst- job post BrokerLink
IT / Software / Data Analyst
#803480
Remote / WFH
BrokerLink
Job Description
Full job description
Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.
We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.
We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!
Pay at BrokerLink is about much more than just salary.
Flexible work arrangements
Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
Share plan & other savings
Salary range (but not limited to):
59,300 - 72,500
Incentive plan
Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.
Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
We’re looking for a WFM Analyst to join our growing team!
What you’ll do here:
Ensure that service-level objectives are met on a daily, weekly and monthly basis.
Monitor inbound and outbound calls in real time and adjust schedules as needed.
Meet our service-level targets.
Monitor service levels in real time.
Optimize work schedules to meet our growth, service quality and financial goals.
Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.
We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.
We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!
Pay at BrokerLink is about much more than just salary.
Flexible work arrangements
Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
Share plan & other savings
Salary range (but not limited to):
59,300 - 72,500
Incentive plan
Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.
Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
We’re looking for a WFM Analyst to join our growing team!
What you’ll do here:
Ensure that service-level objectives are met on a daily, weekly and monthly basis.
Monitor inbound and outbound calls in real time and adjust schedules as needed.
Meet our service-level targets.
Monitor service levels in real time.
Optimize work schedules to meet our growth, service quality and financial goals.
