Experience within housing, support services, customer service or a similar resident-focused environment.
Knowledge or understanding of welfare benefits, gained either professionally or through lived experience.
Strong communication and relationship-building skills.
Good organisational and IT skills.
The ability to manage a varied workload and work independently when required.
A commitment to delivering excellent customer service and positive outcomes for residents.
About Us
Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1,600 homes across Croydon, Sutton and Bromley, providing social housing, Shared Ownership and outright sales.
We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes.
If you're interested, please apply via https://ccha.biz/about-us/working-for-us/ where the full job description can be found.
Other roles you may have experience of include: Housing Assistant, Tenancy Support Worker, Resident Support Officer, Welfare Benefits Advisor, Income Assistant, Housing Officer, Community Support Worker, Financial Inclusion Officer, Support Worker