Verified Job
Receptionist
Welcomer
Receptionist
#737283
Remote / WFH
PULLMAN
Job Description
Benefits
Pulled from the full job description
Annual leave
Employee assistance programme
Company pension
Full job description
Company Description
"Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Main responsibilities
Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
Is proactive, anticipates guests needs and looks for suitable solutions
Conveys the hotel image and promotes company’s loyalty programme
Assists as required with the solving of any guest feedback and is able to handle them in an
efficient and satisfying manner
Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
Carries out all operations concerning guests arrival and departure in compliance with payment procedure
Informs guests about formalities, any special conditions relating to their stay and the services available
Actively contributes to the qualitative and quantitative targets of the department
Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills.
Customer relations
Present and visible at the reception and contributes to guests' sense of wellbeing and loyalty, by establishing a warm and personalised interaction
Gives priority to guest relations, while taking care to respect administrative procedures
Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people
Handles any customer objections, comments or complaints; provides a response as soon as possible while the guest is still at the hotel
Collects and inputs information on guests, to improve future visits to the hotel
Professional techniques / Production
Makes the guest's stay easier, providing appropriate information and solutions to meet his/her needs
Takes care of the arrival and departure processes for guests in compliance with internal procedures
Informs guests about the formalities, any particular conditions relating to their stay and the services available in the hotel
Handles phone calls
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the department
Ensures that all guest documentation is up-to-date and available
Handles reservations for all points of sale as needed
Is the point of contact for information both destined for hotel customers and concerning them
Team responsibilities
Assures the interface between all hotel departments and service-providers if necessary
Helps train and develop other members in the team
Contributes to the smooth running of the shift whilst ensuring that service standards are consistently exceeded
Applies a flexible approach and uses own initiative whilst working in a proactive manner
Handles phone calls and emails in a professional and effective manner
Commercial / Sales
Promotes the hotel's range of services in order to increase sales
Applies and actively supports the hotel's pricing policy in order to increase REVPAR
Actively promotes and upsells Deluxe rooms to increase revenue
Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
Encourages synergy within the marketplace by applying the inter-hotel coordination policy
Advises guests on potential trips to other Accor hotels
Management and administration
Manages the cash under his/her responsibility
May be asked to undertake administrative tasks as needed
May be asked to undertake switchboard tasks as needed
Hygiene / Personal safety / Environment
Ensures that the workplace remains clean and tidy
Knows and applies the hotel's safety regulations (in case of fire etc)
Ensures the safety of people and property
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Additional Information
Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
Pension Scheme: Secure your future with our contributory pension plan
Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
Complimentary Meals: Free meals provided whilst on duty
Wellness Perks: Free access to the hotel gym
Employee Assistance Programme: Confidential support available 24/7
Annual Leave: Up to 33 days of annual leave per year (including public holidays)
Salary: £15.55 per hour (£31,535 per annum) .
The successful candidate must already have eligibility to work in the UK.
Pulled from the full job description
Annual leave
Employee assistance programme
Company pension
Full job description
Company Description
"Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Main responsibilities
Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
Is proactive, anticipates guests needs and looks for suitable solutions
Conveys the hotel image and promotes company’s loyalty programme
Assists as required with the solving of any guest feedback and is able to handle them in an
efficient and satisfying manner
Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
Carries out all operations concerning guests arrival and departure in compliance with payment procedure
Informs guests about formalities, any special conditions relating to their stay and the services available
Actively contributes to the qualitative and quantitative targets of the department
Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills.
Customer relations
Present and visible at the reception and contributes to guests' sense of wellbeing and loyalty, by establishing a warm and personalised interaction
Gives priority to guest relations, while taking care to respect administrative procedures
Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people
Handles any customer objections, comments or complaints; provides a response as soon as possible while the guest is still at the hotel
Collects and inputs information on guests, to improve future visits to the hotel
Professional techniques / Production
Makes the guest's stay easier, providing appropriate information and solutions to meet his/her needs
Takes care of the arrival and departure processes for guests in compliance with internal procedures
Informs guests about the formalities, any particular conditions relating to their stay and the services available in the hotel
Handles phone calls
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the department
Ensures that all guest documentation is up-to-date and available
Handles reservations for all points of sale as needed
Is the point of contact for information both destined for hotel customers and concerning them
Team responsibilities
Assures the interface between all hotel departments and service-providers if necessary
Helps train and develop other members in the team
Contributes to the smooth running of the shift whilst ensuring that service standards are consistently exceeded
Applies a flexible approach and uses own initiative whilst working in a proactive manner
Handles phone calls and emails in a professional and effective manner
Commercial / Sales
Promotes the hotel's range of services in order to increase sales
Applies and actively supports the hotel's pricing policy in order to increase REVPAR
Actively promotes and upsells Deluxe rooms to increase revenue
Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
Encourages synergy within the marketplace by applying the inter-hotel coordination policy
Advises guests on potential trips to other Accor hotels
Management and administration
Manages the cash under his/her responsibility
May be asked to undertake administrative tasks as needed
May be asked to undertake switchboard tasks as needed
Hygiene / Personal safety / Environment
Ensures that the workplace remains clean and tidy
Knows and applies the hotel's safety regulations (in case of fire etc)
Ensures the safety of people and property
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Additional Information
Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
Pension Scheme: Secure your future with our contributory pension plan
Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
Complimentary Meals: Free meals provided whilst on duty
Wellness Perks: Free access to the hotel gym
Employee Assistance Programme: Confidential support available 24/7
Annual Leave: Up to 33 days of annual leave per year (including public holidays)
Salary: £15.55 per hour (£31,535 per annum) .
The successful candidate must already have eligibility to work in the UK.
