Verified Job
Customer Support / TeleCaller
WALKIN Hiring for Quality Analyst BPO amp International Voice Process
Customer Support / TeleCaller
#389121
Remote / WFH
Job Description
Mega Walkin drive for QUALITY ANALYST (BPO \ International Voice Process Background) - 24th, 27th May 2026.
NOTE: QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND MUST
Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,
Elcot Sez, Sholinganallur, Chennai – 60011+.
Interview Timing: 10.30am to 4pm
Shift : US Shift
EXP : 2 - 7 Yrs
Work Location : Chennai, Navalur / Ambattur
Cab Facility - Yes
ROLES & RESPONSIBILITY:
• Doing Transaction Monitoring and providing insights for business leading lagging areas.
• Accountable for planning, monitoring, auditing, delivery of quality assurance information, communication and reporting regarding individuals or group allocated, in different sub-processes/process results.
• Assist in developing, creating, and implementing quality processes and procedures, and making recommendations for process enhancements.
• Conduct the quality assurance and reporting processes to ensure assessment of correct accuracy levels of employee and process performance.
• Understand Sample Size calculation and distribution approach and execute
• Participation in all the Calibration Sessions (internal / External)
• Identify the training needs of the associates or improvement opportunities basis gaps identified.
• Provide timely and detailed feedback and coaching on opportunity areas arising out of the audits done
• To provide data to operations for quality related PIP (Process Improvement Plan) progression
• Participate in Operations/business Team Huddles and relevant client interactions (as applicable). Lead Quality related topics in such huddles.
• To conduct weekly performance update (WPU) covering the latest process updates.
• Perform other duties as assigned - perform Transaction processing/handle calls (Production tasks) for allocated period or on need basis.
Candidate should bring 2 copies of updated resume.
Contact Person : HR - Sivashankari
Thanks & Regards
Sivashankari M
Executive HR
hcltech.com
NOTE: QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND MUST
Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,
Elcot Sez, Sholinganallur, Chennai – 60011+.
Interview Timing: 10.30am to 4pm
Shift : US Shift
EXP : 2 - 7 Yrs
Work Location : Chennai, Navalur / Ambattur
Cab Facility - Yes
ROLES & RESPONSIBILITY:
• Doing Transaction Monitoring and providing insights for business leading lagging areas.
• Accountable for planning, monitoring, auditing, delivery of quality assurance information, communication and reporting regarding individuals or group allocated, in different sub-processes/process results.
• Assist in developing, creating, and implementing quality processes and procedures, and making recommendations for process enhancements.
• Conduct the quality assurance and reporting processes to ensure assessment of correct accuracy levels of employee and process performance.
• Understand Sample Size calculation and distribution approach and execute
• Participation in all the Calibration Sessions (internal / External)
• Identify the training needs of the associates or improvement opportunities basis gaps identified.
• Provide timely and detailed feedback and coaching on opportunity areas arising out of the audits done
• To provide data to operations for quality related PIP (Process Improvement Plan) progression
• Participate in Operations/business Team Huddles and relevant client interactions (as applicable). Lead Quality related topics in such huddles.
• To conduct weekly performance update (WPU) covering the latest process updates.
• Perform other duties as assigned - perform Transaction processing/handle calls (Production tasks) for allocated period or on need basis.
Candidate should bring 2 copies of updated resume.
Contact Person : HR - Sivashankari
Thanks & Regards
Sivashankari M
Executive HR
hcltech.com
