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Dear Candidate,

Greeting from Infosys BPM Ltd.,

We are hiring for Service desk and Customer Service skill and please walk-in for interview on 1+th to 20th May 2026 at Bangalore & Pune locations'

Note : Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume

https : / / career.infosys.com / joblistcompanyhiringtype BPM&countrycode IN

Interview details

Interview Date : 23rd to 27th May 2026 (Monday to Friday)

Interview Time : 10 AM till 12.30 PM

Interview Venues : Bangalore Venue : :

Bangalore Venue : :

Infosys BPM Ltd , Focus Tower

Plot No.25 and 23, Konappana Agrahara Village,

Begur Hobli, Electronics City, Bengaluru, Karnataka 560100

PUNE Venue :

Pune City office Venue : :

Plot No. 1, Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park,

Building B1, ground floor, Hinjawadi, Pune,

Maharashtra 411057

Things to remember while entering the campus

Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team

would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated

Please wear masks, & follow Covid protocols

Documents to Carry :

• Carry 2 Copies of print out your updated resume;

• Carry any 2 photo Identity proof (PAN Card / Driving License / Voters ID card / Passport).

• All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM.

Provisional and Original Degree)

Please find below Job Description for your reference :

Title : : Service desk and Customer Service

Job Location : Bangalore & Pune

Qualification :

• CS Roles : : Any graduate with 15years of formal education

• SD Roles : : Graduate with 15 years of formal education in BCA / BTECH / MCA / BE / MSc / BSC- Computer Science

Shift and Venue Details :

• Shifts : 247

• Experience : 0 to 4 years of Experience

Must have :

Minimum 1 year of international voice calling experience.

Job Description : :

• Basic knowledge in Service Desk / Tech support process / Cloud Computing Process / Voice Support

• Excellent communication skills C1 equivalent proficiency

• Displays excellent customer service skills and capabilities

• Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

• Maintain response and resolution speed as defined by SLOs

• Keep high customer satisfaction scores and follow quality standards in +0% of cases.

• Use existing knowledge base to provide a customer facing root cause assessment.

• Provide customer facing bug progress summary using available tools and platforms.

• Handle escalations raised by customers and partners.

• Handle consults from the lower tier to assist in case resolution

• Good presentation and client Interfacing skills

• Ability to identify process improvement ideas, mentor team members on implementing improvement ideas / Six sigma / lean projects

• Confidently communicates current performance and improvement ideas with client

Pointers to note :

Please do not carry laptops / cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security Clearance.

Regards,

Infosys BPM Recruitment team