Walk-in || Customer Support Executive - E Commerce GIANT

What you’ll do

Roles & Responsibilities:



Handle inbound customer calls and address queries in a timely and professional manner
Provide accurate information related to orders, deliveries, payments, and app usage
Resolve customer concerns effectively while ensuring a positive experience
Follow defined SOPs and quality standards during all interactions
Escalate unresolved or complex issues to the appropriate team
Maintain proper records of customer interactions in the system
Meet performance metrics such as quality, productivity, and resolution time
Adhere to assigned shift schedules and organizational policies
Stay updated with process knowledge, tools, and system updates
Ensure confidentiality and security of customer data at all times




Preferred Candidate Profile:

Graduate or Undergraduate (Freshers & Experienced candidates are welcome)
Strong verbal communication skills in Hindi and basic English understanding
Good listening skills with the ability to handle customer queries effectively
Customer-centric approach with a problem-solving mindset
Comfortable working in rotational shifts (Afternoon/Evening/Night)
Ability to work in a fast-paced environment and handle pressure situations
Basic computer knowledge and ability to navigate systems efficiently
Self-disciplined and responsible while working from home
Must have a personal laptop/desktop with stable internet and power backup
Immediate joiners preferred




Important Note



Startek does not charge any amount for interview or Joining


We do cost free Joining

Industry type
BPM / BPO
Department
Customer Success, Service & Operations
Role
Customer Retention - Voice / Blended
Role category
Voice / Blended
Employment type
Full Time, Permanent
Education
Graduation Not Required