Verified Job
Customer Support / TeleCaller
VP of Operations
Customer Support / TeleCaller
#679796
Remote / WFH
Job Description
Full job description
Role Overview
The Vice President of Operations is responsible for developing and executing operational strategies that drive efficiency, productivity, and scalability. This role focuses on analyzing how the organization operates, identifying bottlenecks and inefficiencies, and implementing solutions that improve performance.
Responsibilities
Develop and execute operational strategies aligned with company objectives and growth targets
Analyze operational performance and metrics to identify inefficiencies, bottlenecks, and areas for improvement
Create the playbooks, workflows, and decision frameworks that let us scale without adding headcount linearly
Own implementation of solutions from scoping through deployment, not just identification
Lead cross-functional initiatives that require coordination across Operations, Product, Engineering, and Compliance
Represent the COO in leadership meetings and make operational decisions when needed
Manage relationships with external vendors and service providers, including contract negotiations
Ensure compliance with regulatory requirements and manage operational risk
Prepare and present operational performance reports to senior leadership
Hire, mentor, and develop operational team members
Qualifications
10+ years in operations management, with 5+ years in a senior leadership role
Experience in fintech, consumer lending, credit cards, or financial services
Proven track record of identifying operational inefficiencies and implementing measurable improvements
Strong analytical skills with demonstrated ability to use data to drive decisions
Experience leading cross-functional teams and managing complex projects
Experience with regulatory compliance in financial services
Excellent communication and presentation skills
Why join us
You can make a real impact to the lives of our customers.
100 million Americans lack access to sustainable credit and are forced to use predatory loans. Think 500%+ APR alternative financing options such as Auto Title, Payday, Pawn, and Personal Loans. Each year almost 25% of adults are excluded from the mainstream credit system, severely inhibiting their chances of accessing affordable borrowing, getting a mortgage, or even an auto loan.
Our executive team previously built a business that scaled to $100M ARR and has extensive experience in collateralized lending in under-developed credit markets.
We are backed by leading VCs, accomplished entrepreneurs, respected philanthropists, and founders from across the U.S. Our backers are the minds and investors behind the success of the Apple Card, Brex, Dave, Scribd, Parse, Canva, Robinhood, Flexport, Gusto, Reddit, Notion, LinkedIn, among others.
Stage: Series B
Yendo is based in Dallas, Texas with a nationwide team. This role is remote or in our office in the Deep Ellum area of Dallas.
Competitive Compensation
Equity
Insurance
401K
Unlimited PTO
Yendo’s core values
Our customers are our compass - We prioritize our customers' needs in every decision, guiding our work to solve real problems and create meaningful solutions. We make a positive impact by enhancing their experiences and addressing what truly matters to them.
Trust is earned, not assumed - We communicate openly, honestly, and with humility, earning trust through integrity and clarity in all interactions. By prioritizing straightforward communication and actions, we build strong relationships and ensure our intentions are always understood.
Diverse perspectives, stronger outcomes - We serve diverse customers and believe that different perspectives make us stronger. Committed to equity, we value each team member, ensuring all voices are heard and respected. By fostering an inclusive culture, we empower fair and meaningful contributions to drive our success.
Embrace Growth Together - We are drivers, we move with urgency, and we strive for excellence in everything we do. Our customers deserve the best, so we hold ourselves accountable to high standards. Through proactive ownership, thoughtful execution, and a commitment to bettering ourselves and our work every day, we deliver results that make a lasting impact.
Own every outcome - Rooted in expertise and creativity, innovation is at our core. We challenge norms, push past limitations, and seek to redefine boundaries. Yesterday’s plan may be outdated given today’s information and by questioning assumptions and challenging one another, we stay agile and open-minded, turning every situation into an opportunity to delight our customers.
Courage to challenge - Low ego, coaching, and mutual respect are the foundation of our teamwork. We empower each other and solve problems collaboratively without blame, creating a space for everyone to thrive and contribute to our collective success.
Compensation Range: $150K - $210K
Role Overview
The Vice President of Operations is responsible for developing and executing operational strategies that drive efficiency, productivity, and scalability. This role focuses on analyzing how the organization operates, identifying bottlenecks and inefficiencies, and implementing solutions that improve performance.
Responsibilities
Develop and execute operational strategies aligned with company objectives and growth targets
Analyze operational performance and metrics to identify inefficiencies, bottlenecks, and areas for improvement
Create the playbooks, workflows, and decision frameworks that let us scale without adding headcount linearly
Own implementation of solutions from scoping through deployment, not just identification
Lead cross-functional initiatives that require coordination across Operations, Product, Engineering, and Compliance
Represent the COO in leadership meetings and make operational decisions when needed
Manage relationships with external vendors and service providers, including contract negotiations
Ensure compliance with regulatory requirements and manage operational risk
Prepare and present operational performance reports to senior leadership
Hire, mentor, and develop operational team members
Qualifications
10+ years in operations management, with 5+ years in a senior leadership role
Experience in fintech, consumer lending, credit cards, or financial services
Proven track record of identifying operational inefficiencies and implementing measurable improvements
Strong analytical skills with demonstrated ability to use data to drive decisions
Experience leading cross-functional teams and managing complex projects
Experience with regulatory compliance in financial services
Excellent communication and presentation skills
Why join us
You can make a real impact to the lives of our customers.
100 million Americans lack access to sustainable credit and are forced to use predatory loans. Think 500%+ APR alternative financing options such as Auto Title, Payday, Pawn, and Personal Loans. Each year almost 25% of adults are excluded from the mainstream credit system, severely inhibiting their chances of accessing affordable borrowing, getting a mortgage, or even an auto loan.
Our executive team previously built a business that scaled to $100M ARR and has extensive experience in collateralized lending in under-developed credit markets.
We are backed by leading VCs, accomplished entrepreneurs, respected philanthropists, and founders from across the U.S. Our backers are the minds and investors behind the success of the Apple Card, Brex, Dave, Scribd, Parse, Canva, Robinhood, Flexport, Gusto, Reddit, Notion, LinkedIn, among others.
Stage: Series B
Yendo is based in Dallas, Texas with a nationwide team. This role is remote or in our office in the Deep Ellum area of Dallas.
Competitive Compensation
Equity
Insurance
401K
Unlimited PTO
Yendo’s core values
Our customers are our compass - We prioritize our customers' needs in every decision, guiding our work to solve real problems and create meaningful solutions. We make a positive impact by enhancing their experiences and addressing what truly matters to them.
Trust is earned, not assumed - We communicate openly, honestly, and with humility, earning trust through integrity and clarity in all interactions. By prioritizing straightforward communication and actions, we build strong relationships and ensure our intentions are always understood.
Diverse perspectives, stronger outcomes - We serve diverse customers and believe that different perspectives make us stronger. Committed to equity, we value each team member, ensuring all voices are heard and respected. By fostering an inclusive culture, we empower fair and meaningful contributions to drive our success.
Embrace Growth Together - We are drivers, we move with urgency, and we strive for excellence in everything we do. Our customers deserve the best, so we hold ourselves accountable to high standards. Through proactive ownership, thoughtful execution, and a commitment to bettering ourselves and our work every day, we deliver results that make a lasting impact.
Own every outcome - Rooted in expertise and creativity, innovation is at our core. We challenge norms, push past limitations, and seek to redefine boundaries. Yesterday’s plan may be outdated given today’s information and by questioning assumptions and challenging one another, we stay agile and open-minded, turning every situation into an opportunity to delight our customers.
Courage to challenge - Low ego, coaching, and mutual respect are the foundation of our teamwork. We empower each other and solve problems collaboratively without blame, creating a space for everyone to thrive and contribute to our collective success.
Compensation Range: $150K - $210K
