VOIP Network Engineer (W2 ONLY)

Qualifications
VoIP Network Engineer Qualifications
Strong understanding of telecommunications, especially Voice over IP (VoIP)
Proven experience in customer service and vendor coordination
Willingness to work rotating shifts, including weekends and holidays
Ability to obtain government security clearance
Responsibilities
We are seeking a skilled VoIP Network Engineer to support the activation, migration, and troubleshooting of VoIP services for Public Sector customers
This role involves coordinating service activities, performing network configurations, and collaborating with various internal and external teams to ensure successful service delivery
VoIP Network Engineer Responsibilities
Verify order details, perform pre-install testing, and address potential service-impacting issues
Process and validate telephone number ports
Activate new telephone numbers and migrate services between VoIP products
Remove system translations for disconnected services
Lead activation conference calls with customers and vendors
Conduct call traces and troubleshoot routing issues
Collaborate with peer workgroups on installations and issue resolution
Escalate issues appropriately and ensure timely resolution
Update workflow systems and maintain detailed engineering documentation
Job description
VoIP Network Engineer
We are seeking a skilled VoIP Network Engineer to support the activation, migration, and troubleshooting of VoIP services for Public Sector customers. This role involves coordinating service activities, performing network configurations, and collaborating with various internal and external teams to ensure successful service delivery.
VoIP Network Engineer Responsibilities
• Verify order details, perform pre-install testing, and address potential service-impacting issues
• Process and validate telephone number ports
• Activate new telephone numbers and migrate services between VoIP products
• Remove system translations for disconnected services
• Lead activation conference calls with customers and vendors
• Conduct call traces and troubleshoot routing issues
• Collaborate with peer workgroups on installations and issue resolution
• Escalate issues appropriately and ensure timely resolution
• Update workflow systems and maintain detailed engineering documentation
VoIP Network Engineer Qualifications
• Strong understanding of telecommunications, especially Voice over IP (VoIP)
• Proven experience in customer service and vendor coordination
• Willingness to work rotating shifts, including weekends and holidays
• Ability to obtain government security clearance
Preferred Qualifications
• Hands-on experience with routers, switches, firewalls, and session border controllers
• Familiarity with Cisco Broadsoft/BroadWorks and Sonus switches
• Experience with IP phones, analog gateways, and paging equipment (Polycom, Ribbon, Cisco, Audiocodes)
• Proficiency in Microsoft Office or Google Workspace tools
• Associate's or Bachelor's degree in a technical field, with at least 1 year of relevant experience
• Desired certifications: CCNA, CCNP, or equivalent