Voip Network Engineer

Job description
VoIP Engineer L3 provides advanced engineering and operational support for enterprise Voice over IP (VoIP) services delivered to managed services clients. This role serves as the highest level of technical escalation for VoIP-related incidents and service requests.The position is responsible for maintaining SIP Trunking, Hosted Unified Communications (HUC), Cloud Calling, and VoIP services operating across SD-WAN environments. The engineer ensures platform stability, high availability, optimal performance, and customer satisfaction while collaborating closely with internal teams, vendors, and carriers to resolve complex issues and drive continuous service improvement. Essential Functions Serve as Tier 3 escalation point for complex VoIP, SIP, Cloud Calling, and SD-WAN voice-related incidents Independently troubleshoot advanced SIP signaling, RTP/media flow, call routing, and QoS issues Support enterprise VoIP services delivered over SD-WAN and hybrid network architectures Diagnose and resolve voice quality issues including latency, jitter, packet loss, and WAN transport instability Provide advanced support for Cloud Calling platforms (hosted voice, WxC, Teams-integrated calling environments) Support new customer turn-ups, migrations, and complex VoIP/Cloud Calling change implementations Participate in major incident management, Root Cause Analysis (RCA), and corrective action planning Review and validate SBC, SIP trunk, and call routing configurations Develop and maintain technical documentation, runbooks, SOPs, and knowledge articles Mentor and provide technical guidance to junior VoIP engineers Communicate effectively with customers, architects, vendors, and project/program managers CertificationsCCNA (or equivalent) RequiredCCNP (Collaboration, Voice, or Enterprise) PreferredVoIP, Cloud Calling, or SD-WAN vendor certifications Preferred Relevant Experience69 years of experience in VoIP, Unified Communications, or Service Provider environmentsMinimum 3 years in Tier 3, advanced support, or VoIP engineering roleExperience supporting enterprise voice services delivered over SD-WAN and cloud-based platforms ( WxC / MSTV) Special Knowledge, Skills & AbilitiesExpert-level knowledge of SIP, RTP, SDP, codecs, and VoIP call flowsAdvanced troubleshooting experience with VoIP over SD-WAN, MPLS, and Internet-based WAN environmentsWorking knowledge of Cloud Calling / UCaaS platforms and hosted voice solutionsStrong understanding of QoS design, traffic prioritization, and WAN voice optimizationExperience with Session Border Controllers (SBCs) and carrier interconnectsProficiency in analyzing call traces, packet captures, and signaling logsStrong written and verbal communication skillsAbility to perform independently in high-pressure, customer-impacting scenariosDemonstrated ability to document processes and contribute to operational best practicesInterested candidates with short notice or immediate joiners share your resume @ geetha.jeyabalan@cbts.comThanks,GeethaSenior Technical Recruiter