Verified Job
Back Office / Data Entry
Voice Process Executive
Back Office / Data Entry
#28091
Remote / WFH
Sourabh Bakshi ( Proprietor of Connecting the Dots )
Job Description
Job Responsibilities:
• Handle inbound and outbound calls for international clients.
• Provide customer support via voice, chat, or email.
• Resolve customer queries and provide accurate information.
• Troubleshoot technical issues (for technical support roles).
• Achieve assigned performance targets, including call handling time and customer satisfaction.
• Maintain records of interactions and transactions.
• Follow company policies and procedures while interacting with customers.
• Escalate unresolved queries to the appropriate department.
Key Requirements:
• Excellent English communication skills (verbal and written).
• Prior experience in an international BPO (preferred but not mandatory).
• Willingness to work in rotational shifts, including night shifts.
• Good problem-solving and active listening skills.
• Basic computer knowledge and ability to navigate multiple systems.
• Ability to handle high-pressure situations and meet deadlines.
• Handle inbound and outbound calls for international clients.
• Provide customer support via voice, chat, or email.
• Resolve customer queries and provide accurate information.
• Troubleshoot technical issues (for technical support roles).
• Achieve assigned performance targets, including call handling time and customer satisfaction.
• Maintain records of interactions and transactions.
• Follow company policies and procedures while interacting with customers.
• Escalate unresolved queries to the appropriate department.
Key Requirements:
• Excellent English communication skills (verbal and written).
• Prior experience in an international BPO (preferred but not mandatory).
• Willingness to work in rotational shifts, including night shifts.
• Good problem-solving and active listening skills.
• Basic computer knowledge and ability to navigate multiple systems.
• Ability to handle high-pressure situations and meet deadlines.
