Voice Chat Process

• Respond to customer queries in atimely and accurate way, via phone, email orchat
• Identify customer needs and help customersuse specific features
• Analyze and reportproduct malfunctions (for example, by testing different scenariosor impersonating users)
• Update our internaldatabases with information about technical issues and usefuldiscussions with customers
• Monitor customercomplaints on social media and reach out to provideassistance
• Share feature requests and effectiveworkarounds with team members
• Inform customersabout new features and functionalities
• Followup with customers to ensure their technical issues areresolved
• Gather customer feedback and sharewith our Product, Sales and Marketingteams
• Assist in training junior CustomerSupportRepresentatives

Skills : phone,communication,feedback gathering,socialmedia,chat,technical troubleshooting,customeracquisition,teamwork,chat process,product knowledge,databasemanagement,training,problem-solving,customer service,services.products,email