VNA Trainer//Communication Trainer//BPO

Hiring: Communication / Soft Skills Trainer Location: Kolkata Experience: 1+ years minimum as Communication/Soft Skills Trainer (International Customer Service process) Qualification: Graduation Availability: Immediate joiners preferred Shifts: Rotational Role & Key Responsibilities Monitor and evaluate calls/chats for language quality and communication skills. Provide coaching & feedback based on observations to support agent development. Prepare and implement individual coaching plans with resources and guidance. Deliver training in both virtual and classroom environments . Create performance clusters/quartiles and drive improvement in bottom quartile communication skills. Participate in calibration sessions with Quality, Operations, and Clients. Conduct Train the Trainer (TTT) sessions for new product/process updates and update content accordingly. Facilitate communication sessions on soft skills, language, and customer service etiquette for new hires. Share Q-Tips on soft skills and WOW customer service statements. Coordinate with Quality/Ops teams for TNA/TNI and design refresher training programs. Maintain and share training reports with stakeholders. Key Skills & Knowledge Excellent oral & written English communication skills. Strong ability to coach advisors on grammar, sentence construction, clarity, pronunciation, soft skills, and call etiquette. Excellent facilitation and presentation skills. Strong interpersonal and people management skills. Proficiency in MS Office (Excel, PowerPoint). Analytical and quantitative skills with effective time management. Decision-making and initiative-driving ability. Rich experience in handling international customer service processes as a communication trainer. What Were Looking For Passionate trainer with proven ability to uplift communication standards. Strong adaptability to rotational shifts. Collaborative mindset with focus on continuous improvement. Apply Now: Send your CV to or call at