Benefits
Pulled from the full job description
Annual leave
Full job description
Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage
Exciting opportunity to join our Visitor Services Assistant Grade 1-2 Casual Pool (Aboriginal Identified) and Talent Pool recruitment for future Ongoing roles
Multiple casual roles available - Located in Anna Bay, on Worimi Country
Recruitment Yarn to be held at the NPWS Anna Bay Depot on Saturday 21 June 2025 from 10am to midday
Salary from $38.71 per hour plus employer's contribution to superannuation and loading (where applicable).
We’re looking for deadly mob to work on Worimi Country
This is an Aboriginal-identified role based on beautiful Worimi Country, working on the Worimi Conservation Lands (WCL), one of NSW’s most significant joint-managed parks. The Worimi Conservation Lands are rich in Aboriginal cultural heritage. This Country holds deep spiritual and cultural significance for Worimi People.
As part of the National Parks and Wildlife Service, you’ll be walking and working on Country—helping care for the land, yarning with community, and keeping culture strong. You’ll be part of a solid, supportive team that values connection to Country, respects cultural knowledge, and works closely with Traditional Owners.
This is an Aboriginal Identified role where Aboriginal identity, cultural knowledge or connections are a genuine aspect of the role. Positions are specifically noted under the provisions of the NSW Anti-discrimination Act (1+77).
Recruitment Yarn
We are holding a Recruitment Yarn at the NPWS Anna Bay Office Depot, 4154 Nelson Bay Road on Saturday 21 June 2025 at 10am to midday followed by BBQ lunch for attendees. The Yarn will include information on the roles we have available, provide guidance and assistance with NSW government recruitment processes and a chance to see the office and depot where the roles are based. Register your interest to kylie.miller@environment.nsw.gov.au or join us on the day.
About the role
National Parks and Wildlife Service has a unique opportunity for casual Visitor Services Assistants to work as part of the team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal Heritage.
As a Visitor Services Assistant, you will work with the team responsible for supporting the busy, dynamic Worimi Conservation Lands. The role provides visitor service support for the team and is responsible for managing and promoting visitor attractions and experiences on site and in the area including walks, campgrounds, venue hire, exhibitions, tours and accommodation. You will respond to customer enquiries and promote activities, facilities and services within the area. You may be required to perform park compliance patrol duties, including observing valid day passes and issuing infringement notices.
The Hunter Coast Area covers the Port Stephens area, managing reserves such as Tomaree National Park, Karuah National Park, Wallaroo National Park, Seaham Swamp Nature Reserve, Tilligerry State Conservation Area, Medowie State Conservation Area, and Broughton Island. We co-manage the Aboriginal-owned Worimi Conservation Lands along with a Board of Management. We have an office and depot in Anna Bay with over 35 staff. More than half of the team identify as Aboriginal.
About You
To be successful in the role, you will have:
Ability to act independently on matters relating to the entry of visitors to the national park that are not covered by policy and where supervisors are not readily available
Excellent customer service and negotiation skills as well as sound people and diplomatic skills to deal effectively with cultural differences or limited English skills.
Demonstrated ability to maintain a high level of vigilance and awareness of personal safety when conducting parking patrol and law enforcement activities.
Essential requirements
This is an identified role under Section 14d of the Anti-Discrimination Act 1+77 and as such Aboriginality is an essential requirement of the role.
Demonstrated experience working with Aboriginal people, government organisations and communities with the ability to communicate across cultures.
Australian Class C Drivers licence or equivalent.
The holder of this role will be required to wear an NPWS uniform.
This role may also involve regular evening and weekend work. This is a shift-based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 200+.
Note: Parts of these duties are performed outside of normal operating times, and staffs are rostered in pairs to perform this function.
An Applicant applying for a position that is involved in the care, control and management of the Worimi Conservation Lands must have knowledge and a Cultural Association with the local area and local Worimi people as an essential selection criterion in order to manage and care for the Lands.
As part of the recruitment process applicants must demonstrate the Cultural Association Requirements being A, B or C.
A. Being a descendant from the original inhabitants of the local Worimi people of Port Stephens by producing documentation from the Registrar proving entry on the Register of Aboriginal Owners “or” has a direct family blood link with a person listed on the Register of Aboriginal Owners. OR
B. Identified and recognised as a Traditional Owner being descended from the original inhabitants of the local Worimi people of Port Stephens through research into Cultural Association conducted by Native Title Services or the Office of the Registrar.
OR
C. Identifies as and accepted as being an Aboriginal person by the Worimi Registered Aboriginal Owners of the WCL Board of Management and have demonstrated involvement with and knowledge of Aboriginal communities.
For more information read the full Role Description: Visitor Services Assistant 1-2
Why join the team?
Be part of an Aboriginal-led approach to land management (caring for Country)
Share your knowledge and learn on the job with experienced team members
Work in a deadly team that has your back and values your voice.
About the Worimi Conservation Lands
The 4200-hectare Worimi Conservation Lands is managed by the local Worimi Traditional Owners through the Worimi Conservation Lands Board of Management, in partnership with the NSW National Parks and Wildlife Service. The Aboriginal-owned park is managed to ensure the protection of the natural and cultural values of the Stockton Bight landscape, while providing public access and promoting safe and sustainable recreational and commercial use.
This is a rich cultural landscape that we want to protect for future generations. We will protect, respect and connect the Lands, and our country will connect and protect us.
Protecting Country - Protecting country means looking after the traditional, cultural and environmental landscape. The plants and animals, our sites and places and beliefs and knowledge are all part of our culture and heritage that we will protect.
Respecting Country - Respecting country includes our respect of “Elders and Knowledge Holders”, past, present and future generations. The Lands must be respected, and those who visit and enjoy the Lands must understand its values. This is important in respecting our country.
Connecting Country - Connecting with country is about spending time on the Lands and learning the values of the Lands. It’s about understanding that we are Worimi people belonging to this country. We have a spiritual connection to this country, and will pass this on to our present and future generations.
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
What we can offer you
NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
Accrued days off in addition to Annual Leave
Corporate wellbeing programs, including the Fitness Passport
Learning and development opportunities, including in-house training.
What we do
About NSW National Parks Wildlife Service
Visit a park
Hunter Central Coast Branch Overview
To Apply
We look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.
Applications close: Monday 7 July 2025 at 11.55pm
For further information about the role please contact Richard Colbourne on 041+ 157 17+ or richard.colbourne@environment.nsw.gov.au
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
Our commitment to a diverse and inclusive workplace.
How we encourage and support people with disability
Information and adjustments for individual needs for the recruitment process and the workplace.
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsws.gov.au or contacting Kylie Miller on 045+ 877 821 (please mention reference number 543173).
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