VRM will be responsible for enhancing the customer engagement virtually to increase customer sickiness on managed clients.
They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase rentention.
VRM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell.
Key Skills
vrm
Telesales
Phone Banking
virtual relationship manager
outbound calling
inbound calling
Skills highlighted with ‘‘ are preferred keyskills