Role/ Job Title: Virtual Relationship Manager Business: Retail Banking Function/ Department: Retail Liabilities Place of Work: Sales hub Roles Responsibilities: '-Responsible for deepening customer relationships to increase customer relationship value Responsible for driving quality engagements over call with customers by following industry best practices '- Responsible for increasing mobile banking adoption and drive initial login on Optimus app '-CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio '- Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance Investment solutions, Retail and SME Loans and
