Video KYC Large Private Bank

Video KYC opening in the Large Private Bank.

Job Purpose

To Carry out Video Customer Identification - Responsible for carrying out Customer identification process through Video calls, adhering to Know Your Customer ( KYC ) and Anti-Money Laundering standards as per regulatory guidelines
Job Responsibilities(JR)

Video Customer Identification
Carry out Customer identification process through Video calls
Performing due diligence checks & reviewing KYC documentation through Video calls
Need to be consistent, thorough, accurate and credible while performing duties
Need to be time bound & ensure the requests are closed with in stipulated timelines
Interaction Quality
· Complete and accurate capture of call interactions · Need to ensure defect rates are kept under acceptable levels
Customer Service
Must exhibit highest standards of customer service
To ensure customers are comfortable through our the verification process
Abide by Banks grooming standards
Business Value additions
Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations
Profiling of customers in order to aid right cross-servicing of Bank products
Audit and Service Quality
Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
Ensure accurate and timely processing & submission of KYC requests
Adherence to set processes of updating customer interactions
Educational Qualifications

· Awareness of Banking regulatory guidelines, especially Anti Money Laundering · Planning and Organizing Skills
· Interpersonal Skills · Strong verbal & Written Communication skills
Ability to draft summary · Face to face customer handling skills · Proficiency in Microsoft Office suite