Verified Job
Customer Support / TeleCaller
Verifications Officer
Customer Support / TeleCaller
#690062
Remote / WFH
Job Description
Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.
Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.
About the Role:
Join Plenti's lending team as a Verifications Officer and be the gatekeeper of accuracy, compliance, and risk management. You’ll play a crucial role in ensuring every loan is secure and seamless, working closely with broker partners and internal teams to keep processes smooth, efficient, and customer-focused. If you’re detail-driven, proactive, and enjoy solving problems, this is your chance to make a real impact!
Key Responsibilities:
Review and verify applicant documentation, ensuring accuracy and compliance with AML/CTF, KYC, and company policies
Identify and resolve discrepancies proactively, keeping the lending process smooth
Communicate directly with broker partners and internal stakeholders, finding solutions before issues escalate
Verify payments, assets, encumbrances, and complete identity checks for personal loans
Manage dealership verification and accreditation processes
Meet daily activity targets and team SLA requirements
Champion all products through settlement, including auto and renewable applications
Make autonomous risk decisions where appropriate to keep processes seamless yet compliant
About you:
You’re detail-driven, proactive, and love solving problems. Accuracy and compliance are second nature, and you thrive on keeping processes smooth and efficient. You communicate clearly, make smart decisions, and take ownership of your work—bringing energy, focus, and a get-it-done mindset every day.
Key Experience:
Proven experience in administration and customer service in a fast-paced environment; experience in financial services or automotive is a plus but not essential
Exceptional problem-solving, critical thinking, and attention to detail
Strong communication, relationship-building, and organisational skills
Analytical mindset with the ability to assess and manage risk effectively
Knowledge of AML/CTF and KYC obligations is desirable but not essential
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.
Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.
About the Role:
Join Plenti's lending team as a Verifications Officer and be the gatekeeper of accuracy, compliance, and risk management. You’ll play a crucial role in ensuring every loan is secure and seamless, working closely with broker partners and internal teams to keep processes smooth, efficient, and customer-focused. If you’re detail-driven, proactive, and enjoy solving problems, this is your chance to make a real impact!
Key Responsibilities:
Review and verify applicant documentation, ensuring accuracy and compliance with AML/CTF, KYC, and company policies
Identify and resolve discrepancies proactively, keeping the lending process smooth
Communicate directly with broker partners and internal stakeholders, finding solutions before issues escalate
Verify payments, assets, encumbrances, and complete identity checks for personal loans
Manage dealership verification and accreditation processes
Meet daily activity targets and team SLA requirements
Champion all products through settlement, including auto and renewable applications
Make autonomous risk decisions where appropriate to keep processes seamless yet compliant
About you:
You’re detail-driven, proactive, and love solving problems. Accuracy and compliance are second nature, and you thrive on keeping processes smooth and efficient. You communicate clearly, make smart decisions, and take ownership of your work—bringing energy, focus, and a get-it-done mindset every day.
Key Experience:
Proven experience in administration and customer service in a fast-paced environment; experience in financial services or automotive is a plus but not essential
Exceptional problem-solving, critical thinking, and attention to detail
Strong communication, relationship-building, and organisational skills
Analytical mindset with the ability to assess and manage risk effectively
Knowledge of AML/CTF and KYC obligations is desirable but not essential
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
