user support technician

Education: College/CEGEP
Experience: 1 year to less than 2 years
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Manage incidents
Employment terms options
Evening
Employment terms options
Shift
Morning
Day
Weekend
Work Term: Permanent
Work Language: English
Hours: 37.5 hours per week
$36.05 an hour - Permanent, Full-time