Verified Job
Customer Support / TeleCaller
US International Process
Customer Support / TeleCaller
#236270
Remote / WFH
Job Description
Roles and Responsibilities
Answer high-level calls from patients and provider's office.
Make outbound calls to referring doctors, patients and insurance companies to get updated information on patient accounts.
Respond to RCM voice mail and e-mail in a timely manner.
Communicate effectively with various departments within Revenue Cycle Management.
Research explanation of benefits ( EOBs) and/or denials in the system to assist patients and explain benefits.
Answer high-level calls from patients and provider's office.
Make outbound calls to referring doctors, patients and insurance companies to get updated information on patient accounts.
Respond to RCM voice mail and e-mail in a timely manner.
Communicate effectively with various departments within Revenue Cycle Management.
Research explanation of benefits ( EOBs) and/or denials in the system to assist patients and explain benefits.
