(Urgent) Quality Auditor (BPO)

Job Title: Quality Auditor (BPO)

Salary: Up to 35K

Experience: Minimum 2 Years

Location: Shela, Ahmedabad.

The Quality Auditor (QA) is responsible for assessing the quality of performance of our

Customer Service Associates across various tele-calling campaigns. The QA will monitor

inbound and outbound calls to ensure accuracy in alignment with the process and

products. The QA will also be responsible for evaluating employee performance and

ensuring adherence to company policies and procedures.

Key Responsibilities:

• Participate in the design of call monitoring formats and quality standards.

• Monitor live calls to identify customer needs and expectations.

• Provide actionable feedback to employees to improve call quality as needed.

• Coordinate and facilitate call calibration sessions for call center staff.

• Provide feedback to call center team leaders and supervisors.

• Prepare and analyze internal and external quality reports for management review on a

daily, weekly, and monthly basis.

• Work with underperforming employees to enhance their communication skills and

call handling abilities.

• Shortlist employees for weekly and monthly recognition as top performers.

• Perform other duties as assigned.

Additional Responsibilities:

• Conduct audits for all tele-calling campaigns within the company.

• Ensure quality standards are maintained across various campaigns. Read more