Quality Analyst (BPO Call auditing/monitoring)

Join Us as a Quality Analyst (BPO Call auditing/monitoring)

Ready to make an impact where it truly matters At Etech, were on the lookout for a detail-oriented and driven Quality Analyst to help us elevate customer experiences across the board. If you're passionate about continuous improvement, quality assurance, and data-backed insights, we want you on our team!

What Youll Do:

Conduct quality audits using campaign-specific tools and standards

Provide actionable feedback to leaders, agents, and clients

Report and escalate compliance and behavior issues promptly

Support leaders with call calibrations and customer interaction feedback

Handle ad hoc requests, reports, and department projects

Maintain confidentiality of all sensitive information

Share data and performance reports with stakeholders

Be coachable, goal-oriented, and embrace continuous change

What We Expect You to Have:
Graduate or equivalent qualification
Minimum 1 year of experience (Quality experience preferred)
Strong computer skills, especially MS Office
Flexibility in working hours (a must!)
Excellent verbal, written, and interpersonal communication
Great listening, analytical, and organizational skills
High attention to detail and ability to work independently
Commitment to confidentiality and ethics

Perks Benefits:
Transportation allowance
Canteen subsidy
Night shift allowance (as per process)
Schedule attendance bonus
Health insurance
Tuition reimbursement
Campaign-wise incentive components
Work-life balance initiatives
Rewards recognition
Internal movement through IJP

If you're ready to make a difference apply today and grow with Etech!, Read more