Urgent Hiring Customer Support Associate BPO

Job Location – Indore (M.P.)

Job Profile- Customer Support Associate( BPO Industry-Voice/Non Voice Process)

"Good Opportunity for freshers and experience candidates"

Skills Required:
• Excellent Communication Skills In English.
• Comfortable Working in Rotational Shifts.
• Day shift for females.
• Candidate should have Excellent Communication Skills.
• Both Freshers as well as experience candidates having Minimum 0-6 months of experience can apply.
• Undergraduates, Graduates, Post Graduates can apply.

Job Responsibilities:
• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
• To deliver service & resolution experience to all the customers
• Successfully resolve customer queries through CRM & Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality
• Assurance, First Contact Resolution, and NPS

Attitude

· Time Conscious

· Detail Orientation

· Flexible & Adaptability

· Patience

· Proactive

Behavioral Competencies

· Problem Solving

· Customer Focus

· Communication

· Learning Orientation

· Result Orientation

Salary Offered: 1.80 LPA- 2.40 LPA

Job Location: Indore, Madhya Pradesh

Send your updated resume to below mentioned email Address-

Email- sumit@cenusconsulting.com

Feel free to contact us for any query-

Cenus Consulting

502-B, Rajani Bhawan, MG Road, Indore(M.P.)

Ph. :- ++1-, +713063+37