University of Pennsylvania Assistant Director, Office of Student Success, Penn GSE

Job highlights
Identified by Google from the original job post
Qualifications
cohesive student life programming that addresses the learning
A Bachelor's degree and 2-3 years of experience, or equivalent
combination of education and experience
Experience planning and implementing student engagement,
co-curricular, or campus life initiatives
Demonstrated experience planning and executing large, complex
multiple stakeholders simultaneously
Ability to anticipate challenges and troubleshoot
efficiently
Strong organizational and project management skills, with the
ability to manage multiple priorities and competing
Ability to communicate effectively with students, faculty,
senior leadership, external vendors, and university partners
Strong customer service orientation and ability to handle
sensitive situations professionally
personnel and 3+ years of experience
Experience overseeing and executing student orientation or
student graduation/commencement
Experience managing departmental budgets, reconciling
Familiarity using CRM or student information systems, like
Slate
All applicants must submit a cover letter detailing their
requirements of the position, and in alignment with salary ranges
status, age, disability, veteran status or any class protected
under applicable federal, state or local law
Background checks may be required after a conditional job offer is
Eligible family members must always
provide proof of good health and are subject to underwriting
University Resources: As a member of the Penn community,
Flexible Work Hours: Flexible work options offer
to two adoptions in your household
status, age, disability, veteran status or any class protected
Benefits
opportunities for undergraduate, graduate and continuing education,
campus, with easy access to a range of educational, cultural, and
The University offers a competitive benefits package that includes
excellent healthcare and tuition benefits for employees and their
families, generous retirement benefits, a wide variety of
professional development opportunities, supportive work and family
benefits, a wealth of health and wellness programs and resources,
Expected Salary Range: $65,000 - $68,000,
commensurate with experience
Pay Range
$58,506.00 - $68,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications,
experience, skills, and education as they directly relate to the
Health, Life, and Flexible Spending Accounts: Penn
offers comprehensive medical, prescription, behavioral health,
dental, vision, and life insurance benefits to protect you and your
family's health and welfare
You can also use flexible spending
accounts to pay for eligible health care and dependent care
expenses with pre-tax dollars
Tuition: Take advantage of Penn's exceptional tuition
You, your spouse, and your dependent children can get
eligible for tuition assistance at other institutions
Retirement: Penn offers generous retirement plans to
help you save for your future
Penn's Basic, Matching, and
Supplemental retirement plans allow you to save for retirement on a
pre-tax or Roth basis
Choose from a wide variety of investment
options through TIAA and Vanguard
Time Away from Work: Penn provides you with a
substantial amount of time away from work during the course of the
This allows you to relax, take vacations, attend to personal
affairs, recover from illness or injury, spend time with
Long-Term Care Insurance: In partnership with Genworth
Financial, Penn offers faculty and staff (and your eligible family
members) long-term care insurance to help you cover some of the
costs of long-term care services received at home, in the community
supporting our faculty and staff as they balance the competing
variety of programs and resources to help you care for your health,
your family, and your work-life balance
Professional and Personal Development: Penn provides an
array of resources to help you advance yourself personally and
you have access to a wide range of University resources as well as
entertainment to transportation and mortgages, you'll find great
cultural centers and museums offer free and discounted admission
substantial savings on other goods and services such as new cars
from Ford and General Motors, cellular phone service plans, movie
tickets, and admission to theme parks
creative approaches for completing work while promoting balance
closing costs or home improvements
Adoption Assistance: Penn will reimburse eligible
employees on qualified expenses in connection with the legal
adoption of an eligible child, such as travel or court fees, for up
Responsibilities
responsible for strategically developing, managing, and sustaining
leading critical initiatives, managing all school-wide events
focused on students, and representing OSS at school and university
level committees as well as national conferences regarding
co-curricular learning, student leadership development, student
life and programming, and large-scale event planning
In addition to these leadership responsibilities, the Assistant
Director runs the day-to-day operations of the Office of Student
Success, which includes the management of the administrative
functions within OSS such as budget management and office
operations, ensuring the OSS continues to provide exceptional
support to the student community it serves
Standard work hours are 9am -
5pm with a hybrid-eligible work schedule
weekends will be required, especially during peak times like New
Manage all aspects of building and sustaining the community of
students at GSE
This includes the creation, development, and
implementation of co-curricular learning, school-wide programming,
providing guidance and assistance for program-level programming,
assisting with updates and communications to GSE's current student
database (Slate) and working with OSS and GSE personnel to ensuring
Managing Director for GSE's pivotal school-wide events for
students, including orientation and graduation (with the associated
reception), entailing comprehensive project planning, strategic
collaboration with Penn partners, liaising with the Penn
Secretary's office, oversight of a diverse pool of over 10 external
vendors, strategic and effective assignment of numerous volunteers,
troubleshooting of issues as they arise, and dissemination of
essential requirements to staff, faculty, and students
the Slate system to plan, promote, and collect registration and
attendee information for OSS-sponsored events
This role involves
management and delegation of responsibilities to optimize
operational efficiency and concludes with the vital task of
conducting a thorough project assessment, strategically informing
future planning and enhancements
orientation are expected to attract over 3000 attendees and over
750 participants annually
Manage the day-to-day operations of the Office of Student
This includes ensuring the orderly management of the
office space, monitoring and stocking supplies, controlling the OSS
reception desk, communicating with OSS partners and students when
appropriate, triage students and other visitors to OSS space,
supervise general OSS email accounts, send out all official
correspondence with students (except LOAs and withdrawals), and
ensure general function of the office
Direct all budgetary processes for 3 accounts (Student Success
Operating, Graduation, and Student Government) including initiating
contracts for vendors and students, working with Senior Director to
reconcile monthly expenditures, managing all student, staff/faculty
payment processing, and training students on budgetary
practices
Lead the processes for and advises GSE Student Government and
leaders of GSE student organizations such as guiding students to
develop and maintain systems that will have the greatest impact,
ensuring and enforcing Penn GSE and Penn policies, and creating and
delivering training as appropriate
Supervise two student workers and delegate appropriate tasks
and projects
Perform additional duties as assigned
Experience coordinating logistics, vendors, volunteers, and
expenditures, purchasing, contracts, and payment processing
Consideration of the background check will be tailored to the
Wellness and Work-life Resources: Penn is committed to
Job description
Assistant Director, Office of Student Success, Penn
GSE

University Overview

The University of Pennsylvania, the largest private employer in
Philadelphia, is a world-renowned leader in education, research,
and innovation. This historic, Ivy League school consistently ranks
among the top 10 universities in the annual U.S. News & World
Report survey. Penn has 12 highly-regarded schools that provide
opportunities for undergraduate, graduate and continuing education,
all influenced by Penn's distinctive interdisciplinary approach to
scholarship and learning. As an employer Penn has been ranked
nationally on many occasions with the most recent award from Forbes
who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of
Philadelphia. The University is situated on a beautiful urban
campus, with easy access to a range of educational, cultural, and
recreational activities. With its historical significance and
landmarks, lively cultural offerings, and wide variety of
atmospheres, Philadelphia is the perfect place to call home for
work and play.

The University offers a competitive benefits package that includes
excellent healthcare and tuition benefits for employees and their
families, generous retirement benefits, a wide variety of
professional development opportunities, supportive work and family
benefits, a wealth of health and wellness programs and resources,
and much more.

Posted Job Title

Assistant Director, Office of Student Success, Penn GSE

Job Profile Title

Associate Director B, Student Services, Student Engagement

Job Description Summary

The Assistant Director of the Office of Student Success is
responsible for strategically developing, managing, and sustaining
the community life for the student population of 1600+ at Penn GSE
through the Office of Student Success (OSS). This position entails
leading critical initiatives, managing all school-wide events
focused on students, and representing OSS at school and university
level committees as well as national conferences regarding
co-curricular learning, student leadership development, student
life and programming, and large-scale event planning.

In addition to these leadership responsibilities, the Assistant
Director runs the day-to-day operations of the Office of Student
Success, which includes the management of the administrative
functions within OSS such as budget management and office
operations, ensuring the OSS continues to provide exceptional
support to the student community it serves.

This is a full-time exempt position. Standard work hours are 9am -
5pm with a hybrid-eligible work schedule. Some nights &
weekends will be required, especially during peak times like New
Student Orientation and Commencement.

Job Description

Key Responsibilities
• Manage all aspects of building and sustaining the community of
students at GSE. This includes the creation, development, and
implementation of co-curricular learning, school-wide programming,
providing guidance and assistance for program-level programming,
assisting with updates and communications to GSE's current student
database (Slate) and working with OSS and GSE personnel to ensuring
cohesive student life programming that addresses the learning
themes, honors the school values, and fulfills the stated
objectives of OSS.
• Managing Director for GSE's pivotal school-wide events for
students, including orientation and graduation (with the associated
reception), entailing comprehensive project planning, strategic
collaboration with Penn partners, liaising with the Penn
Secretary's office, oversight of a diverse pool of over 10 external
vendors, strategic and effective assignment of numerous volunteers,
troubleshooting of issues as they arise, and dissemination of
essential requirements to staff, faculty, and students. Utilizes
the Slate system to plan, promote, and collect registration and
attendee information for OSS-sponsored events. This role involves
management and delegation of responsibilities to optimize
operational efficiency and concludes with the vital task of
conducting a thorough project assessment, strategically informing
future planning and enhancements. Notably, both graduation and
orientation are expected to attract over 3000 attendees and over
750 participants annually.
• Manage the day-to-day operations of the Office of Student
Success. This includes ensuring the orderly management of the
office space, monitoring and stocking supplies, controlling the OSS
storage space in Solomon, GSE, and 3440 Market, staffing the
reception desk, communicating with OSS partners and students when
appropriate, triage students and other visitors to OSS space,
supervise general OSS email accounts, send out all official
correspondence with students (except LOAs and withdrawals), and
ensure general function of the office.
• Direct all budgetary processes for 3 accounts (Student Success
Operating, Graduation, and Student Government) including initiating
contracts for vendors and students, working with Senior Director to
reconcile monthly expenditures, managing all student, staff/faculty
payment processing, and training students on budgetary
practices.
• Lead the processes for and advises GSE Student Government and
leaders of GSE student organizations such as guiding students to
develop and maintain systems that will have the greatest impact,
ensuring and enforcing Penn GSE and Penn policies, and creating and
delivering training as appropriate.
• Supervise two student workers and delegate appropriate tasks
and projects.
• Perform additional duties as assigned.

Qualifications

ESSENTIAL:
• A Bachelor's degree and 2-3 years of experience, or equivalent
combination of education and experience.
• Experience planning and implementing student engagement,
co-curricular, or campus life initiatives.
• Demonstrated experience planning and executing large, complex
events
• Experience coordinating logistics, vendors, volunteers, and
multiple stakeholders simultaneously
• Ability to anticipate challenges and troubleshoot
efficiently
• Strong organizational and project management skills, with the
ability to manage multiple priorities and competing
deadlines.
• Ability to communicate effectively with students, faculty,
senior leadership, external vendors, and university partners.
• Strong customer service orientation and ability to handle
sensitive situations professionally.

PREFERRED:
• A Master's degree in higher education or college student
personnel and 3+ years of experience.
• Experience overseeing and executing student orientation or
student graduation/commencement
• Experience managing departmental budgets, reconciling
expenditures, purchasing, contracts, and payment processing.
• Familiarity using CRM or student information systems, like
Slate

Expected Salary Range: $65,000 - $68,000,
commensurate with experience.
• All applicants must submit a cover letter detailing their
interest in the position. The resume/CV section allows for multiple
uploads, which is where cover letters can be added.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Graduate School of Education

Pay Range

$58,506.00 - $68,000.00 Annual Rate

Salary offers are made based on the candidate's qualifications,
experience, skills, and education as they directly relate to the
requirements of the position, and in alignment with salary ranges
based on external market data for the job's level. Internal
organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer.
Candidates are considered for employment without regard to race,
color, sex, ****** orientation, religion, creed, national origin
(including shared ancestry or ethnic characteristics), citizenship
status, age, disability, veteran status or any class protected
under applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer is
made. Consideration of the background check will be tailored to the
requirements of the job.

University Benefits
• Health, Life, and Flexible Spending Accounts: Penn
offers comprehensive medical, prescription, behavioral health,
dental, vision, and life insurance benefits to protect you and your
family's health and welfare. You can also use flexible spending
accounts to pay for eligible health care and dependent care
expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition
benefits. You, your spouse, and your dependent children can get
tuition assistance here at Penn. Your dependent children are also
eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to
help you save for your future. Penn's Basic, Matching, and
Supplemental retirement plans allow you to save for retirement on a
pre-tax or Roth basis. Choose from a wide variety of investment
options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a
substantial amount of time away from work during the course of the
year. This allows you to relax, take vacations, attend to personal
affairs, recover from illness or injury, spend time with
family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth
Financial, Penn offers faculty and staff (and your eligible family
members) long-term care insurance to help you cover some of the
costs of long-term care services received at home, in the community
or in a nursing facility. If you apply when you're newly hired, you
won't have to provide proof of good health or be subject to
underwriting requirements. Eligible family members must always
provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to
supporting our faculty and staff as they balance the competing
demands of work and personal life. That's why we offer a wide
variety of programs and resources to help you care for your health,
your family, and your work-life balance.
• Professional and Personal Development: Penn provides an
array of resources to help you advance yourself personally and
professionally.
• University Resources: As a member of the Penn community,
you have access to a wide range of University resources as well as
cultural and recreational activities. Take advantage of the
University's libraries and athletic facilities, or visit our
arboretum and art galleries. There's always something going on at
Penn, whether it's a new exhibit at the Penn Museum, the latest
music or theater presentation at the Annenberg Center, or the Penn
Relays at Franklin Field to name just a few examples. As a member
of the Penn community, you're right in the middle of the
excitement-and you and your family can enjoy many of these
activities for free.
• Discounts and Special Services: From arts and
entertainment to transportation and mortgages, you'll find great
deals for University faculty and staff. Not only do Penn arts and
cultural centers and museums offer free and discounted admission
and memberships to faculty and staff. You can also enjoy
substantial savings on other goods and services such as new cars
from Ford and General Motors, cellular phone service plans, movie
tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer
creative approaches for completing work while promoting balance
between work and personal commitments. These approaches involve use
of non-traditional work hours, locations, and/or job
structures.
• Penn Home Ownership Services: Penn offers a forgivable
loan for eligible employees interested in buying a home or
currently residing in West Philadelphia, which can be used for
closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible
employees on qualified expenses in connection with the legal
adoption of an eligible child, such as travel or court fees, for up
to two adoptions in your household.

​

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer.
Candidates are considered for employment without regard to race,
color, sex, ****** orientation, religion, creed, national origin
(including shared ancestry or ethnic characteristics), citizenship
status, age, disability, veteran status or any class protected
under applicable federal, state, or local law.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Graduate-School-of-Education/Assistant-Director--Office-of-Student-Success--Penn-GSE_JR00124188

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