UK Pension|Assistant Manager

Domain:- UK Pension and Quality Management.

Experience:- 4 to 8 Years in UK pension with Transition experience.

Shift: UK timings - 12:30 PM to 2:30 AM (+.5 hours window)

Compensation:- Max 7.5 CTC

Work location:- Wipro GDC, Udyog Vihar, Phase - III Gurgaon.

Passport- Should have valid Passport (No scope of onshore opportunity)

Roles:-

·Managing entry-level business counterparts/Client interactions.

·Decision-making ability to work collaboratively.

Responsibilities:-

·High complex activity processing approvals basis DOA.

·Works independently to agree on standards and guidelines with a full pantry-level tactical grasp of systems, methods, and applications.

·Participate in daily/weekly reviews with internal/external stakeholders.

·Performance Management – Set performance standards, Help the team meet targets, performance evaluation corrective actions.

·Ability to perform RCA and derive solutions.

·Drive process improvements, Re-design, and automation across processes

·Engage with internal external customers with full transparency, timely and meaningfully, and involve Sr. leaders when required.

·Through understanding of standard operating procedures and compliance with local regulations/guidelines.

·Manage referrals on customer queries, provide relevant information, solve disputes, and handle difficult conversations with professionalism and customer obsession.

·Support managers with subject matter expertise business insights.

·Provide all stakeholders with periodic/ad-hoc reporting.

·Ability to train coach and provide floor support.

·Excellent communication Skills Mandate.

Job Type: Full-time

Salary: Up to ₹700,000.00 per year

Schedule:
• UK shift

Ability to commute/relocate:
• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:
• Total work: 4 years (Required)
• RCA: 4 years (Required)
• UK Pension: 3 years (Required)

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