Travel Consultant

Holiday Travel NZ Limited (HTNZ) is currently looking for an experienced Travel
Consultant to join us at our store in Royal Oak, Auckland. We are looking for an experienced travel consultant who can handle end to end work flow from client engagement, travel booking, itinerary and pricing to ticketing with great customer service skills and work attitude.

Holiday Travel NZ Limited (HTNZ) is long standing boutique tourism business located in Royal Oak Auckland. The company has been in business since 1994.

We operate a successful business model that leverages on connections and collaborations with local and overseas contacts and exceptional customer experience delivery.

We are currently looking for an experienced Travel Consultant to join us at our store in Royal Oak, Auckland.

If you love designing bespoke itineraries, managing bookings, and making travel magic, this is your ticket to an exciting new role.

This full-time role requires at least 30 hours of work per week, Monday to Friday, with a starting rate of NZ$36 per hour gross.


Responsibilities

Gathering information to understand what clients require and desire
Making travel plans, bookings and accommodation arrangements for clients tailored to their needs
Handling travel bookings, including tailor-made quoting, itinerary creation, and confirmations
Managing booking requests via online portals, email, phone, and in person
Converting enquiries into confirmed bookings with ease and accuracy
Working closely with local and overseas suppliers and operators to secure the
best travel experiences
Overseeing the end-to-end booking process, including invoicing, payments, and documentation
Ensuring financial accuracy with booking reconciliations
Preparing and issuing client travel documents – because every great trip needs a great plan
Staying ahead of the game by attending training sessions, supplier meetings, and trade shows
Qualifications Skills:

NZQF Level 2 or 3 qualification in the field of tourism
Must have minimum 6 months of relevant experience
Fluent in English and Chinese (a proportion of our customers speak Chinese only)
Having sold travel packages before or explored many travel destinations would be an advantage.
Strong customer service and sales skills.
Excellent organizational and multitasking abilities.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment.

If you are ready to set sail on a new adventure in the travel industry, we would love to hear from you.

Applications must be submitted via this advert, and a cover letter is required.

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