Transport Program Manager

This is an exciting opportunity to join a growing team in an emerging business at Amazon. This role will help to ensure our delivery promises to our customers are fulfilled on time and that we continuously improve Amazon Australia’s delivery experience on behalf of our customers. The successful candidate will drive continuous improvement initiatives with carrier, fulfillment center, technical, customer service and retail teams. This leader will be a natural self-starter who is comfortable supporting both daily execution activities and large, complex and cross-functional projects.

Key job responsibilities
Responsibilities
Oversee and improve aspects of last-mile transportation carrier management including but not limited to operations excellence, performance management, escalations, carrier relationship and contract negotiations.
Identify, analyse, review and lead network improvement initiatives for existing and new logistics solutions with cross-functional stakeholders optimising for capacity, quality, speed, delivery experience, concessions and cost over the long term.
Generate and review relevant and actionable transportation metrics, driving improvements and automation over time.
Prepare and lead operations calls, business reviews, and customer service workshops as needed.
Coordinate and communicate transportation planning and forecasts with carriers to ensure sufficient capacity.
Support both daily operational activities and large, complex and cross-functional projects.
Work with internal and external stakeholders to improve customer experience in Last Mile
Review and manage transportation escalations, identifying and implementing corrective actions where required.
Work with internal stakeholders to improve customer experience in Last Mile

BASIC QUALIFICATIONS
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules