Verified Job
Customer Support / TeleCaller
Transport Lead
Customer Support / TeleCaller
#660988
Remote / WFH
Job Description
Pay
$100,000 - $110,000 a year
Job type
Full-time
Location
Sydney NSW•Hybrid work
Benefits
Pulled from the full job description
Paid volunteer leave
Full job description
About Ofload and Our Mission
FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.
At Ofload, we’re changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we’re driving smarter, greener, and more efficient operations that benefit businesses and the environment.
This isn’t just logistics—it’s FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone’s lives.
Why Join Ofload?
Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.
We’ve raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh. Along the way, we’ve been recognised for our innovation and culture:
Ranked #1: Deloitte Climate and Sustainability Award 2026 for our pioneering Carbon Analytics Platform
Ranked #2: AFR BOSS Best Places to Work 2026 in Transport and Construction
Recognised in AFR BOSS Fast100 List 2026 with second highest revenue
Recognised in Deloitte Fast50 3 consecutive years
Recognised in AFR FastStarters 3 consecutive years
At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you’re ready to be part of an ambitious team reshaping the freight future, we want to hear from you.
About the role:
The Transport Solutions Lead plays a critical role in driving profitable growth by building and optimising our carrier network, ensuring access to the best transport solutions across cost, service, and network efficiency. This role supports pricing new opportunities and contributes to margin improvement for existing accounts, helping us bring more shippers onto the platform.
Success in this role will depend on the ability to continually optimise our growing network while expanding our pool of carrier partners, ensuring Ofload maintains a competitive advantage in service offerings and pricing.
What you’ll do:
Pricing and Solution Design: Develop and deliver pricing solutions for prospective customers in line with submission deadlines and customer expectations.
Margin Performance: Ensure minimal variance between priced margins and actual margins, continually refining pricing models and inputs to improve accuracy.
Opportunity Conversion: Support the conversion of new business opportunities by delivering compelling, competitive transport solutions.
Capability Expansion: Identify and onboard new carriers to broaden service capabilities and enhance Ofload’s value proposition to customers.
Network Development: Work with internal teams to ensure Ofload’s carrier network is continually optimised for cost, service, and coverage, aligning with customer needs and business goals.
Collaboration: Partner closely with Sales, Supply Chain Operations, Finance, and Growth teams to align on pricing strategy, network development, and customer requirements.
Performance Tracking: Monitor and report on key performance indicators (KPIs) related to pricing accuracy, margin performance, network capabilities, and new carrier onboarding.
Qualifications and Skills:
Industry Expertise: Strong understanding of middle-mile and last mile logistics, particularly for FMCG customers.
Negotiation & Relationship Management: Proven ability to negotiate and build long-term, mutually beneficial supplier relationships.
Communication & Collaboration: Effective communicator with a talent for facilitating cross-team collaboration and ensuring clear information flow.
Analytical & Commercial Acumen: Numerically strong, capable of interpreting models and data to inform business decisions.
High Standards: Strives to continually improve personal performance and to support the team getting better
Adaptability: Demonstrates openness to change by adjusting effectively to new conditions, challenges, or priorities. Responds with resilience and agility, maintaining performance while encouraging others to embrace change
At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
More than a job! We look after you through:
Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and
Our annual Summer Camp offsite
Office Benefits:
Weekly catered breakfast, monthly team lunch and a number of delicious snacks
Morning brew of your choice at our local cafe
Quarterly celebrations and team events;
Table tennis, board games and an office library
$100,000 - $110,000 a year
Job type
Full-time
Location
Sydney NSW•Hybrid work
Benefits
Pulled from the full job description
Paid volunteer leave
Full job description
About Ofload and Our Mission
FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.
At Ofload, we’re changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we’re driving smarter, greener, and more efficient operations that benefit businesses and the environment.
This isn’t just logistics—it’s FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone’s lives.
Why Join Ofload?
Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.
We’ve raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh. Along the way, we’ve been recognised for our innovation and culture:
Ranked #1: Deloitte Climate and Sustainability Award 2026 for our pioneering Carbon Analytics Platform
Ranked #2: AFR BOSS Best Places to Work 2026 in Transport and Construction
Recognised in AFR BOSS Fast100 List 2026 with second highest revenue
Recognised in Deloitte Fast50 3 consecutive years
Recognised in AFR FastStarters 3 consecutive years
At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you’re ready to be part of an ambitious team reshaping the freight future, we want to hear from you.
About the role:
The Transport Solutions Lead plays a critical role in driving profitable growth by building and optimising our carrier network, ensuring access to the best transport solutions across cost, service, and network efficiency. This role supports pricing new opportunities and contributes to margin improvement for existing accounts, helping us bring more shippers onto the platform.
Success in this role will depend on the ability to continually optimise our growing network while expanding our pool of carrier partners, ensuring Ofload maintains a competitive advantage in service offerings and pricing.
What you’ll do:
Pricing and Solution Design: Develop and deliver pricing solutions for prospective customers in line with submission deadlines and customer expectations.
Margin Performance: Ensure minimal variance between priced margins and actual margins, continually refining pricing models and inputs to improve accuracy.
Opportunity Conversion: Support the conversion of new business opportunities by delivering compelling, competitive transport solutions.
Capability Expansion: Identify and onboard new carriers to broaden service capabilities and enhance Ofload’s value proposition to customers.
Network Development: Work with internal teams to ensure Ofload’s carrier network is continually optimised for cost, service, and coverage, aligning with customer needs and business goals.
Collaboration: Partner closely with Sales, Supply Chain Operations, Finance, and Growth teams to align on pricing strategy, network development, and customer requirements.
Performance Tracking: Monitor and report on key performance indicators (KPIs) related to pricing accuracy, margin performance, network capabilities, and new carrier onboarding.
Qualifications and Skills:
Industry Expertise: Strong understanding of middle-mile and last mile logistics, particularly for FMCG customers.
Negotiation & Relationship Management: Proven ability to negotiate and build long-term, mutually beneficial supplier relationships.
Communication & Collaboration: Effective communicator with a talent for facilitating cross-team collaboration and ensuring clear information flow.
Analytical & Commercial Acumen: Numerically strong, capable of interpreting models and data to inform business decisions.
High Standards: Strives to continually improve personal performance and to support the team getting better
Adaptability: Demonstrates openness to change by adjusting effectively to new conditions, challenges, or priorities. Responds with resilience and agility, maintaining performance while encouraging others to embrace change
At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
More than a job! We look after you through:
Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and
Our annual Summer Camp offsite
Office Benefits:
Weekly catered breakfast, monthly team lunch and a number of delicious snacks
Morning brew of your choice at our local cafe
Quarterly celebrations and team events;
Table tennis, board games and an office library
