Verified Job Customer Support / TeleCaller

Transactional Quality Manager/International Voice Process

Mumbai, Maharashtra

CategoryCustomer Support / TeleCaller

Job ID#680676

Job TypeRemote / WFH

Job Description

Transactional Quality Manager/International Voice Process

We are seeking a highly experienced Manager - Quality or Tenured Deputy Manager On papers in a BPO to lead our team in Kolkata.
• extbf{Drive continuous improvement} for Transaction Quality and Delivery.
• extbf{Manage Call Quality & Client related KPI's}.
• extbf{Evaluate the effectiveness} of TQ interventions.

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