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Training Support Officer
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#679537
Full Time
Job Description
Full job description
Job description
Agency Department of Corporate and Digital Work unit Agency Business Systems - Human and Shared Services
Development
Job title Training Support Officer Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $90,946 - $95,468 Location Darwin
Position number 19118 RTF 341813 Closing 24/02/2026
Contact officer Scott Piper, Director on 08 8924 7166 or scott.piper@nt.gov.au
About the agency http://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=341813
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.
Primary objective
To deliver training and provide high-level administrative and operational support to the Training Team, enabling the effective delivery of
training and support services.
Key duties and responsibilities
1. Where required, deliver training and provide support services
2. Assist with coordinating the planning and scheduling of resources to support the delivery of instructor-led training and end user
support services in accordance with the needs of the business.
3. Assist Trainers with preparing for training sessions and provide practical support and assistance during a session when required.
4. Actively contribute to identifying and analysing emerging trends in training and support requests.
5. Assist with developing, reviewing, updating and publishing of training materials, including maintenance of intranet content.
6. Monitor trainer acquittals and end users feedback, ensuring accurate records and follow-ups.
7. Undertake the development and maintenance of course containers within the MyLearning System (the NT Government’s Learning
Management System) ensuring that configuration settings are compliant with MyLearning’s standards.
8. Provide high level administrative support to the training team and assist with the management of Training Team assets.
9. Assist with the identification of opportunities to improve the effectiveness and efficiency of training team processes, systems and
service delivery.
10. Assist with the development, extraction and analysis of internal and external reports to support opportunities and improve
efficiency/effectiveness of delivering services to meet the evolving needs of our clients.
11. Develop and maintain effective collaborative relationships with a range of key stakeholders.
12. Work on any special projects as required.
13. Follow defined service quality standards, work health and safety policies and procedures to ensure high quality, safe services and
workplaces
Selection criteria
Essential
1. Demonstrated high level oral and written communications skills, including strong interpersonal and cross-cultural skills with ability to
liaise effectively with people from diverse cultures.
2. Demonstrated sound administrative, organisational and time management skills, including the ability to prioritise tasks and work
cooperatively within a team to meet deadlines and priorities.
3. Demonstrated work ethic and attitude which emulates DCDD values of commitment to service, innovation, ethical practice,
accountability, impartiality, diversity and respect.
4. Demonstrated flexibility and resilience, with a strong client-focus, attention to detail and the ability to adapt to change, work under
pressure with minimal supervision and use initiative to solve problems.
5. Demonstrated ability to analyse and interpret information and produce reports as required.
Desirable
1. Understanding of Service Management practices/processes.
2. Experience using a Learning Management System.
3. Experience in delivering end user training or the ability and willingness to develop this capability.
Further information
1. The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history
will not exclude an applicant from this position unless it is a relevant criminal history.
2. When choosing to apply for this position, the applicant should consider the full requirements of the position in aligning their work
experience and capabilities to this role. Please refer to the Capability Leadership Framework and visit our website at
https://dcdd.nt.gov.au/
Job description
Agency Department of Corporate and Digital Work unit Agency Business Systems - Human and Shared Services
Development
Job title Training Support Officer Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $90,946 - $95,468 Location Darwin
Position number 19118 RTF 341813 Closing 24/02/2026
Contact officer Scott Piper, Director on 08 8924 7166 or scott.piper@nt.gov.au
About the agency http://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=341813
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.
Primary objective
To deliver training and provide high-level administrative and operational support to the Training Team, enabling the effective delivery of
training and support services.
Key duties and responsibilities
1. Where required, deliver training and provide support services
2. Assist with coordinating the planning and scheduling of resources to support the delivery of instructor-led training and end user
support services in accordance with the needs of the business.
3. Assist Trainers with preparing for training sessions and provide practical support and assistance during a session when required.
4. Actively contribute to identifying and analysing emerging trends in training and support requests.
5. Assist with developing, reviewing, updating and publishing of training materials, including maintenance of intranet content.
6. Monitor trainer acquittals and end users feedback, ensuring accurate records and follow-ups.
7. Undertake the development and maintenance of course containers within the MyLearning System (the NT Government’s Learning
Management System) ensuring that configuration settings are compliant with MyLearning’s standards.
8. Provide high level administrative support to the training team and assist with the management of Training Team assets.
9. Assist with the identification of opportunities to improve the effectiveness and efficiency of training team processes, systems and
service delivery.
10. Assist with the development, extraction and analysis of internal and external reports to support opportunities and improve
efficiency/effectiveness of delivering services to meet the evolving needs of our clients.
11. Develop and maintain effective collaborative relationships with a range of key stakeholders.
12. Work on any special projects as required.
13. Follow defined service quality standards, work health and safety policies and procedures to ensure high quality, safe services and
workplaces
Selection criteria
Essential
1. Demonstrated high level oral and written communications skills, including strong interpersonal and cross-cultural skills with ability to
liaise effectively with people from diverse cultures.
2. Demonstrated sound administrative, organisational and time management skills, including the ability to prioritise tasks and work
cooperatively within a team to meet deadlines and priorities.
3. Demonstrated work ethic and attitude which emulates DCDD values of commitment to service, innovation, ethical practice,
accountability, impartiality, diversity and respect.
4. Demonstrated flexibility and resilience, with a strong client-focus, attention to detail and the ability to adapt to change, work under
pressure with minimal supervision and use initiative to solve problems.
5. Demonstrated ability to analyse and interpret information and produce reports as required.
Desirable
1. Understanding of Service Management practices/processes.
2. Experience using a Learning Management System.
3. Experience in delivering end user training or the ability and willingness to develop this capability.
Further information
1. The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history
will not exclude an applicant from this position unless it is a relevant criminal history.
2. When choosing to apply for this position, the applicant should consider the full requirements of the position in aligning their work
experience and capabilities to this role. Please refer to the Capability Leadership Framework and visit our website at
https://dcdd.nt.gov.au/
