Training Manager- BPO

Job Description
Job Title: Training Manager BPO
Location: Hyderabad

Experience: 8 Years

Role Overview:

We are seeking an experienced Training Manager to lead end-to-end training initiatives in a BPO environment. The ideal candidate will design, deliver, and evaluate training programs that ensure workforce readiness, client satisfaction, and seamless project transitions.

Key Responsibilities
• Deliver New Hire Induction and Calendar Training Programs.
• Research client products/services and provide training solutions during the RFP stage.
• Act as a training consultant during new project transitions and deployments.
• Support agents during Pilot & Nesting phases, ensuring smooth transition to production.
• Conduct technology training for new engineers as per business requirements.
• Administer Training Need Analysis (TNA) and skill gap assessments; deliver refresher training for tenured engineers.
• Design curriculum, develop content, lab scenarios, and case studies.
• Create and deliver training on emerging technologies via classroom, online, or blended formats.
• Ensure learner satisfaction and application of skills on the job.
• Monitor, track, and measure training effectiveness.
• Continuously upgrade knowledge and obtain certifications on new/emerging technologies.

Job Specifications

Knowledge, Skills & Abilities
• Strong knowledge of Networking at SOHO (Small Office/Home Office) level.
• Proficiency in Desktop Operating Systems.
• Excellent interpersonal and client interfacing skills.
• Strong presentation and delivery skills.
• Ability to organize, prioritize, and manage multiple tasks.
• Resilience under pressure with a focus on results.

Desired Candidate Profile:
• 8 years of experience in training management within BPO/IT services.
• Proven expertise in curriculum design, content development, and technology training delivery.
• Strong stakeholder management and client communication skills.
• Certifications in emerging technologies or training methodologies preferred.