Training Lead - Hospitality

Location
Southbank VIC 3006
 
Full job description
Company Description
Full Time Opportunity | Crown Melbourne

BETTER BEGINS HERE

Crown Melbourne is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

We’re seeking a Training Lead – Hospitality to join our Learning Development team at Crown Melbourne! Reporting to the Training Manager – Hospitality, you’ll lead the design and delivery of training programs across our Food Beverage and Hotel portfolios including onboarding, technical skills, service excellence and leadership development. You’ll also support RTO-accredited programs such as Responsible Service of Alcohol (RSA).

Working closely with operational leaders, you’ll identify training needs, develop tailored learning solutions, and coach team members to elevate performance and guest experience. This hands-on role requires strong facilitation skills, a passion for hospitality, and the ability to drive engagement across diverse teams.

Key Responsibilities

Lead and coordinate training initiatives across Food, Beverage Hotels departments both FOH and BOH, including outlet skills, systems and leadership development
Facilitate onboarding programs and deliver technical and service training aligned with Crown’s Service Excellence framework
Collaborate with department managers to identify training needs and support a positive team member experience
Contribute to the design and delivery of RTO-accredited programs and ensure compliance with training standards
Monitor training effectiveness, maintain materials, and produce reports to support business planning and continuous improvement
Champion guest service excellence through targeted coaching and development initiatives
About You

Certificate IV in Training and Assessment (TAE40116) – essential
Demonstrated experience in hospitality training across diverse hotel and food beverage environments, with a strong ability to design and deliver training materials
Hands-on operational experience in hospitality, ideally in leadership roles
A passion for guest experience and delivering service excellence
Strong facilitation, communication, and presentation skills, with the ability to engage, motivate, and coach diverse teams
Proven ability to manage multiple training programs and stakeholder relationships, ensuring alignment with business needs and learning outcomes
What We Offer You

Competitive salary package plus bonus incentive
Career development and training opportunities
Complimentary onsite meals, discounted parking, and discounts across Crown restaurants hotels
Additional Information
Applications Close: Sunday 27th July 2025

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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