Training Instructor

Essential Job Functions:

Prepare new team members for work in the monitoring center by teaching planned material during assigned training courses
Promote and be an exemplary example of We Care FIRST and Becklar's culture though words, actions, and attitude
Answer questions and evaluate operator understanding of training material and adjust pace, teaching method, and/or style to fit their needs
Create, prepare, and deliver processing activities, role-playing scenarios, and training outlines for each training course
Self-manage responsibilities and assignments
Responsibilities / Duties / Tasks:

Prepare training materials for each assigned training course including printing and binding training manuals, printing out expectations and policies, etc.
Exemplify excellent customer service, communication and public relations skills and demonstrate ability to work well under pressure for extended periods of time
Assist with the creation of new training material and keep current training material up to date
Demonstrate proper signal procedures to new team members during training
Huddle with each new team member during the training process and fill out their OJT document
Proctor and score outbound tests and ancillary tests
Send out weekly interdepartmental communication about graduation parties, team breakdown, and training status emails
Strong attention to detail, focus and follow through
Motivate and exemplify our core values and culture for team members
Support HR and Operations in culture related items (parties, lunches, activities, etc.)
Report on and take responsibility for training class pass rate
Maintain the organization and cleanliness of the training room
Verify and approve new team member time cards weekly
Silent monitor operators as assigned in the monitoring center
Take signals as assigned in the monitoring center
QA checkups and self-audits with operators upon request
Teach additional ancillary training classes as assigned
Graduation party planning and execution
Maintain personal and department goals and KPI’s
Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Job Qualifications / Skill Requirements:

Maintain a consistent and predictable schedule
Associates degree or equivalent work experience
Ability to break down complex procedures and processes into easily understood concepts
Display confidence and energy while standing/presenting in front of a group
Demonstrate a high quality of work while under the pressure of being observed
Ability to adapt communication style to the needs of different team members
A record of excellent quality assurance scores
Central Station outbound & low priority operator certification
Ability to problem solve and make judgement calls
Effectively teach for understanding
Meet strict deadlines
Strong goal setting and demonstrate a sense of urgency
Brainstorming, innovating, and adult learning
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.

Here’s a snapshot of what we offer:
Competitive compensation and opportunities to share in our success

Comprehensive health benefit plans to support you and your wellbeing

401(k) retirement plan with company contribution

Inclusive parental leave designed to support all parents and caregivers

Wellbeing and lifestyle perks to support personal growth, connection, and balance

Generous PTO so you can recharge, give back, and take care of what matters most