Verified Job
Customer Support / TeleCaller
Test Analyst Journey Beyond
Customer Support / TeleCaller
#692015
Remote / WFH
Job Description
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
About You
To be successful you will bring experience across software testing, strong communication skills, and the ability to work both independently and collaboratively in a fast‑paced environment.
You will also have:
Proven experience as a Test Analyst or in a similar QA/testing role.
Effective communication and collaboration skills.
Ability to work independently and manage multiple priorities.
Familiarity with test management tools and defect tracking systems.
Understanding of Agile/Scrum methodologies and experience working in Agile teams.
Knowledge of reservation systems within the travel industry (highly regarded).
About The Role
Reporting to the Group Manager Application Development, you will be responsible for analysing requirements, designing and executing tests, managing defects, maintaining documentation, and collaborating with cross‑functional teams to ensure high‑quality software delivery. Your primary goal will be to identify and report defects or issues in software systems to ensure that they meet the specified requirements and function as expected.
Key responsibilities will include:
Analyse functional and technical requirements to develop comprehensive test cases and scenarios.
Execute manual and automated tests to validate functionality, usability, performance, and security.
Log and track defects with clear replication steps, severity, and supporting evidence.
Conduct regression testing to ensure system stability following changes or defect fixes.
Prepare and present test plans, progress updates, and summary reports.
Maintain all test documentation, including test cases, test data, and environment setup instructions.
Collaborate with developers, the IT team, and other stakeholders to troubleshoot and resolve issues.
Participate in requirement and user‑story reviews to support quality outcomes.
Contribute to continuous improvement of testing processes, tools, and methodologies.
You’ll work across a variety of systems, including travel and reservation technologies, supporting the delivery of digital solutions that help enhance customer journeys across Australia.
What We Offer
Generous discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Flexible working environment
How to Apply
This is an amazing opportunity to work in a dynamic, growing tourism business. If this sounds like the opportunity you have been waiting for and you feel you have the right skills and experience, we would like to hear from you.
Apply now. Join us!
Successful candidates are required to provide a current National Police Clearance.
A pre-employment medical may be required as part of the recruitment process.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
About You
To be successful you will bring experience across software testing, strong communication skills, and the ability to work both independently and collaboratively in a fast‑paced environment.
You will also have:
Proven experience as a Test Analyst or in a similar QA/testing role.
Effective communication and collaboration skills.
Ability to work independently and manage multiple priorities.
Familiarity with test management tools and defect tracking systems.
Understanding of Agile/Scrum methodologies and experience working in Agile teams.
Knowledge of reservation systems within the travel industry (highly regarded).
About The Role
Reporting to the Group Manager Application Development, you will be responsible for analysing requirements, designing and executing tests, managing defects, maintaining documentation, and collaborating with cross‑functional teams to ensure high‑quality software delivery. Your primary goal will be to identify and report defects or issues in software systems to ensure that they meet the specified requirements and function as expected.
Key responsibilities will include:
Analyse functional and technical requirements to develop comprehensive test cases and scenarios.
Execute manual and automated tests to validate functionality, usability, performance, and security.
Log and track defects with clear replication steps, severity, and supporting evidence.
Conduct regression testing to ensure system stability following changes or defect fixes.
Prepare and present test plans, progress updates, and summary reports.
Maintain all test documentation, including test cases, test data, and environment setup instructions.
Collaborate with developers, the IT team, and other stakeholders to troubleshoot and resolve issues.
Participate in requirement and user‑story reviews to support quality outcomes.
Contribute to continuous improvement of testing processes, tools, and methodologies.
You’ll work across a variety of systems, including travel and reservation technologies, supporting the delivery of digital solutions that help enhance customer journeys across Australia.
What We Offer
Generous discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Flexible working environment
How to Apply
This is an amazing opportunity to work in a dynamic, growing tourism business. If this sounds like the opportunity you have been waiting for and you feel you have the right skills and experience, we would like to hear from you.
Apply now. Join us!
Successful candidates are required to provide a current National Police Clearance.
A pre-employment medical may be required as part of the recruitment process.
