Verified Job
Back Office / Data Entry
Tenancy Assistance Program (TAP) Intake & Assessment Officer
Back Office / Data Entry
#681116
Remote / WFH
Job Description
Full job description
Woden Community Service is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.
We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.
WCS is a child-safe organisation. Our staff and volunteers are required to uphold our commitment to the safety, wellbeing, and inclusion of all children and young people. All suitable applicants will undergo rigorous screening processes, including WWVP clearances, criminal history checks, and reference checks.
About the Role
As the TAP Intake and Assessment Officer, you will be the first point of contact for individuals and families seeking tenancy and housing support. You’ll manage referrals, conduct initial assessments, and ensure people are connected to the right services quickly and effectively.
This role also delivers low-intensity support, community education and public information sessions to strengthen awareness of tenancy rights, housing options and homelessness prevention. You’ll play a key role in ensuring smooth entry into services while promoting early intervention across the community.
Part Time - Monday to Friday, approximately 25 hours per week.
Shifts will fall between 9:00am and 5:00pm, with a mix of morning and afternoon work across the week.
We can offer flexibility for the right candidate.
In this role, you will:
Manage program referrals, enquiries and initial needs assessments
Provide brief intervention, information and appropriate referrals
Deliver community education sessions on housing options, tenancy rights and homelessness prevention
Provide low-intensity support and general advice without ongoing case management
Develop and share educational resources, fact sheets and community materials
Maintain accurate client records, referral tracking and reporting data
Collaborate with internal teams to ensure seamless client handovers
Build strong relationships with housing providers, government and community agencies
Participate in outreach activities and interagency forums
Contribute to continuous improvement, compliance and quality service delivery
Apply child-safe principles, privacy requirements and WHS policies at all times
Job Description
To be successful in this role, you will have:
Essential
Qualifications in Social Work, Community Services or a related field
Experience working with vulnerable individuals in a community or outreach setting
Strong knowledge of housing pathways, tenancy rights, mortgagee supports and homelessness services
Excellent communication and stakeholder engagement skills
Strong organisational skills and ability to manage competing priorities
Ability to work independently with limited supervision
ACT Working with Vulnerable People (WWVP) registration
Desirable
Experience providing tenancy or housing support services
Knowledge of the Residential Tenancies Act and relevant housing legislation
Understanding of the local community support landscape
Experience working within a trauma-informed framework
Experience using client management or case management systems
Woden Community Service is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.
We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.
WCS is a child-safe organisation. Our staff and volunteers are required to uphold our commitment to the safety, wellbeing, and inclusion of all children and young people. All suitable applicants will undergo rigorous screening processes, including WWVP clearances, criminal history checks, and reference checks.
About the Role
As the TAP Intake and Assessment Officer, you will be the first point of contact for individuals and families seeking tenancy and housing support. You’ll manage referrals, conduct initial assessments, and ensure people are connected to the right services quickly and effectively.
This role also delivers low-intensity support, community education and public information sessions to strengthen awareness of tenancy rights, housing options and homelessness prevention. You’ll play a key role in ensuring smooth entry into services while promoting early intervention across the community.
Part Time - Monday to Friday, approximately 25 hours per week.
Shifts will fall between 9:00am and 5:00pm, with a mix of morning and afternoon work across the week.
We can offer flexibility for the right candidate.
In this role, you will:
Manage program referrals, enquiries and initial needs assessments
Provide brief intervention, information and appropriate referrals
Deliver community education sessions on housing options, tenancy rights and homelessness prevention
Provide low-intensity support and general advice without ongoing case management
Develop and share educational resources, fact sheets and community materials
Maintain accurate client records, referral tracking and reporting data
Collaborate with internal teams to ensure seamless client handovers
Build strong relationships with housing providers, government and community agencies
Participate in outreach activities and interagency forums
Contribute to continuous improvement, compliance and quality service delivery
Apply child-safe principles, privacy requirements and WHS policies at all times
Job Description
To be successful in this role, you will have:
Essential
Qualifications in Social Work, Community Services or a related field
Experience working with vulnerable individuals in a community or outreach setting
Strong knowledge of housing pathways, tenancy rights, mortgagee supports and homelessness services
Excellent communication and stakeholder engagement skills
Strong organisational skills and ability to manage competing priorities
Ability to work independently with limited supervision
ACT Working with Vulnerable People (WWVP) registration
Desirable
Experience providing tenancy or housing support services
Knowledge of the Residential Tenancies Act and relevant housing legislation
Understanding of the local community support landscape
Experience working within a trauma-informed framework
Experience using client management or case management systems
