tellecaller

Fluency in English, Hindi and Gujarati Language

Job Duties

1.Customer Assistance:

- Provide assistance and support to customers by addressing inquiries, resolving issues, and answering questions.

2. Inbound and Outbound Calls:

- Handle both inbound calls from customers seeking assistance and outbound calls for follow-ups, surveys, or sales.

3. Product or Service Knowledge:

- Acquire and maintain in-depth knowledge of the products or services offered to effectively address customer inquiries.

4. Problem Resolution:

- Resolve customer complaints or issues by investigating problems, developing solutions, and ensuring customer satisfaction.

5. Follow Communication Scripts:

- Adhere to communication scripts and guidelines provided by the call center to maintain consistency in customer interactions.

6. Multitasking:

- Handle multiple tasks simultaneously, such as managing calls, navigating computer systems, and addressing customer needs.

7. Quality Assurance:

- Ensure the quality of customer interactions, adhering to company policies and maintaining professionalism.

+. Documentation:

- Maintain accurate records of customer interactions, transactions, comments, and complaints.

Education:

Graduate in any field.

Send your resume Hrvrundaztechnology@gmail.com

WhatsApp your resume 8733+33057

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

Paid sick time
Paid time off
Schedule:

Day shift
Experience:

total work: 1 year (Preferred)
Work Location: In person