Verified Job
Customer Support / TeleCaller
Telephony Advisor - 12m FTC
Customer Support / TeleCaller
#673899
Remote / WFH
Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Organisational skills
IT
Customer service
Communication skills
Do you have experience in Organisational skills?
Job details
Here’s how the job details align with your profile.
Job type
Fixed term contract
Full-time
Location
Manchester
Benefits
Pulled from the full job description
Annual leave
Employee discount
Company pension
Enhanced maternity leave
Full job description
Who we are in a nutshell.
At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. This means it’s our job to help keep our customers’ assets legally compliant, operational and, above all else, safe. We’re able to achieve this with a team of only the very best, most talented people.
What will you be doing?
As a Telephony Advisor for BES Group, you will plan and book engineering inspections using purpose designed software. You will help us to deliver the highest quality inspections by confirming all the details so our Engineers get to where they’re needed, when they’re needed.
This role is offered as a Fixed Term Contract for a period of up to 12months.
You will:
Use your excellent customer service skills to contact our customers and inform of, or confirm their booking
Confirm appointments for all inspections with customers via inbound and outbound calls
Use purpose designed software to ensure correct data is inputted for the engineers to follow, ensuring an effective and efficient schedule
Work with the wider team to prioritise and book in urgent inspections when required
Use your fantastic problem-solving skills to keep our Engineer travel time to a minimum, ensuring that we are as efficient as we can be
Self-manage your workload and work to strict deadlines
Provide reliable, high-quality service to customers
Input accurate data in to the system
Achieve quality and productivity targets relating to inspection bookings and telephony SLA’s
As part of our team, you will get:
A salary of £23,000
Up to 10% pension contribution
Annual salary review
2 x life cover
A flexible working approach, the role will be based in our Manchester city centre office, with some home based working available (you must have suitable Wi-Fi, and provide your own office set-up for time spent working from home)
25 days annual leave (pro-rata) plus bank holidays
An additional day’s holiday for your birthday every year
An extra day’s holiday to take on Christmas Eve each year
Access to our buy and sell holiday scheme
Enhanced maternity / adoption leave
Discounts and savings via our employee benefits portal
Health and wellbeing support via our Employee Assistance Programme
Company wide volunteering scheme
Guaranteed fundraising support for your chosen charity
To join our team, you will need:
Offer highly effective communication skills
Good attention to detail
Be a team player with excellent customer service skills
IT literate
Organisational skills
Strong telephone skills
Previous experience dealing with a high volume of calls in a customer contact centre environment (desirable)
Ability to work to targets
Customer service experience (desirable)
Do what you say you will do; Talk to anyone in our team from engineers to our back office team and we’re always open and honest
We want you to be you
Our focus on diversity, equality and inclusion is here to stay.
Our team is made up of some of the most skilled and talented people and that’s what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.
What’s more, we’re a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.
Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.
To apply for this role, simply click “Apply”. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.
BES Group, where our people and our customers come before everything else.
Here’s how the job qualifications align with your profile.
Skills
Organisational skills
IT
Customer service
Communication skills
Do you have experience in Organisational skills?
Job details
Here’s how the job details align with your profile.
Job type
Fixed term contract
Full-time
Location
Manchester
Benefits
Pulled from the full job description
Annual leave
Employee discount
Company pension
Enhanced maternity leave
Full job description
Who we are in a nutshell.
At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. This means it’s our job to help keep our customers’ assets legally compliant, operational and, above all else, safe. We’re able to achieve this with a team of only the very best, most talented people.
What will you be doing?
As a Telephony Advisor for BES Group, you will plan and book engineering inspections using purpose designed software. You will help us to deliver the highest quality inspections by confirming all the details so our Engineers get to where they’re needed, when they’re needed.
This role is offered as a Fixed Term Contract for a period of up to 12months.
You will:
Use your excellent customer service skills to contact our customers and inform of, or confirm their booking
Confirm appointments for all inspections with customers via inbound and outbound calls
Use purpose designed software to ensure correct data is inputted for the engineers to follow, ensuring an effective and efficient schedule
Work with the wider team to prioritise and book in urgent inspections when required
Use your fantastic problem-solving skills to keep our Engineer travel time to a minimum, ensuring that we are as efficient as we can be
Self-manage your workload and work to strict deadlines
Provide reliable, high-quality service to customers
Input accurate data in to the system
Achieve quality and productivity targets relating to inspection bookings and telephony SLA’s
As part of our team, you will get:
A salary of £23,000
Up to 10% pension contribution
Annual salary review
2 x life cover
A flexible working approach, the role will be based in our Manchester city centre office, with some home based working available (you must have suitable Wi-Fi, and provide your own office set-up for time spent working from home)
25 days annual leave (pro-rata) plus bank holidays
An additional day’s holiday for your birthday every year
An extra day’s holiday to take on Christmas Eve each year
Access to our buy and sell holiday scheme
Enhanced maternity / adoption leave
Discounts and savings via our employee benefits portal
Health and wellbeing support via our Employee Assistance Programme
Company wide volunteering scheme
Guaranteed fundraising support for your chosen charity
To join our team, you will need:
Offer highly effective communication skills
Good attention to detail
Be a team player with excellent customer service skills
IT literate
Organisational skills
Strong telephone skills
Previous experience dealing with a high volume of calls in a customer contact centre environment (desirable)
Ability to work to targets
Customer service experience (desirable)
Do what you say you will do; Talk to anyone in our team from engineers to our back office team and we’re always open and honest
We want you to be you
Our focus on diversity, equality and inclusion is here to stay.
Our team is made up of some of the most skilled and talented people and that’s what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.
What’s more, we’re a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.
Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.
To apply for this role, simply click “Apply”. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.
BES Group, where our people and our customers come before everything else.
