Telecaller – Client Support & Back Office Manufacturing

HCP Wellness is a leading Cosmetics Manufacturing, Pharma Manufacturing, and FMCG Manufacturing company based in Ahmedabad, engaged in Contract Manufacturing, Third Party Manufacturing, and Private Label Manufacturing for Indian brands, exporters, and multinational companies across Skincare, Personal Care, and Oral Care categories.

We are hiring a Telecaller to manage Client Support, Back Office Operations, and B2B Client Coordination. This role is ideal for freshers, interns, and candidates interested in Client Servicing, Order Follow-ups, and B2B Operations.

Roles & Responsibilities
• Handle Client Queries, Client Coordination, and Customer Support
• Assist in Back Office Operations, Data Management, and MIS Reporting
• Follow up on Orders, Dispatch Schedules, and Client Requirements
• Coordinate with Manufacturing Teams, Stores, and Packaging Teams
• Maintain Client Documentation, Records, and Back Office Reports
• Support Telecalling, Customer Care, and Client Escalation Handling
• Ensure smooth B2B Client Servicing, Order Tracking, and Operations Support

Eligibility & Preferred Background
• Graduate / Post-Graduate – BBA, BCom, BA, BSc, BCA, MBA, MCom, MSc
• Freshers, interns, or candidates with experience in Telecalling, Client Support, Back Office Operations, Order Processing, or B2B Coordination can apply
• Knowledge of Cosmetics Industry, Pharma Industry, FMCG Manufacturing, B2B Client Coordination, Export Import, IndiaMART, TradeIndia, or Merchant Handling is an added advantage
• Strong English Communication, Coordination Skills, Teamwork, Problem-Solving Ability, and Customer Handling Skills

Job Location
Ahmedabad (Only Ahmedabad based candidates should apply)