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Tele Sales Officer-Business Enhancement Unit
Work from home
#813963
Remote / WFH
Hdfc Bank
Job Description
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Tele Sales Officer-Business Enhancement Unit
Hdfc Bank
3.8
(54.9K Reviews)
100+ applicants
Posted 1 week ago
Job DetailsAbout CompanyReviewsSalaries
Job highlights
Graduate or Post-Graduate with banking product & process knowledge and sales influencing skills
Achieve sales targets via lead management, ensure quality customer communication, cross-sell bank products, and adhere to process and compliance guidelines
0 - 3 Years
Not mentioned
Not disclosed
Jaipur
Key skills
Fixing Appointments,
Business Enhancement,
Closure,
Influencing,
Channel,
Lead Management,
Customer Management,
Soft Skills,
Training Programs,
Communication Skills,
Liability Products,
Sales,
Feedback,
Customer Complaints,
Asset,
Disbursement,
Customer Communication,
Hygiene
Job description
What you’ll do
Job Title:
BEU - Sales Officer - Tele Sales
Job Details:
Business Unit (PA): Business Enhancement Unit
Team: Business Enhancement Unit
Reports to (job): Sales Manager
Location of Role: PAN India
Role Type: Sales
No of direct reportees: 0
Travel Required: No
Job Band Range: S1 & S2
JD Created date: 08-Nov-21
JD Updated date: 14-May-24
Version No: 1.1
Job Purpose:
Responsible for sales closure through leads generated for all asset & liability products via Internal & External lead channels of the Bank.
Objective: Achieve business targets and efficiency targets.
SEs must deliver defined daily productivity to meet monthly, quarterly, and yearly targets, aligning with key efficiency and hygiene parameters for the product.
Job Responsibilities:
Target v/s Achievement:
Meet monthly/yearly business targets and maintain productivity benchmarks.
Ensure file pickup & sales closure.
Quality Management:
Understand customer needs and sell the right product.
Ensure effective interaction/communication with customers.
Work on feedback from supervisors/training & quality managers regarding appointment quality and customer communication.
Cross-sell different bank products as per customer requirements.
Adhere to processes for call management, lead management, database management, and customer management.
Attend product, soft skills, process training programs, and refreshers.
Process Management:
Follow channel processes and guidelines.
Strictly adhere to the Code of Conduct and other compliances.
Maintain required system login.
Maintain business productivity.
Ensure adherence to management guidelines to minimize customer complaints related to misinformation/misrepresentation.
Adhere to business performance in lead management, appointments fixed, business in hand, logins, disbursements, hygiene parameters (complaints), and sourcing mix.
Educational Qualifications:
Graduate and Post-Graduation
Key Skills:
Sales and Influencing Skills
Banking Product & Process Knowledge
Communication
Knowledge of Competition & Current trends in financial Industry
Experience Required:
Fresher to 1 Years
Major Stakeholders:
Intra team and cross-functional stakeholders
Quality & Training Team
Reporting Supervisory line
Required Skills
Industry type
Banking
Department
Sales & Business Development
Role
Direct Sales Executive
Role category
Retail & B2C Sales
Employment type
Full Time, Permanent
Education
Any Graduate
Install app
Company logo
Tele Sales Officer-Business Enhancement Unit
Hdfc Bank
3.8
(54.9K Reviews)
100+ applicants
Posted 1 week ago
Job DetailsAbout CompanyReviewsSalaries
Job highlights
Graduate or Post-Graduate with banking product & process knowledge and sales influencing skills
Achieve sales targets via lead management, ensure quality customer communication, cross-sell bank products, and adhere to process and compliance guidelines
0 - 3 Years
Not mentioned
Not disclosed
Jaipur
Key skills
Fixing Appointments,
Business Enhancement,
Closure,
Influencing,
Channel,
Lead Management,
Customer Management,
Soft Skills,
Training Programs,
Communication Skills,
Liability Products,
Sales,
Feedback,
Customer Complaints,
Asset,
Disbursement,
Customer Communication,
Hygiene
Job description
What you’ll do
Job Title:
BEU - Sales Officer - Tele Sales
Job Details:
Business Unit (PA): Business Enhancement Unit
Team: Business Enhancement Unit
Reports to (job): Sales Manager
Location of Role: PAN India
Role Type: Sales
No of direct reportees: 0
Travel Required: No
Job Band Range: S1 & S2
JD Created date: 08-Nov-21
JD Updated date: 14-May-24
Version No: 1.1
Job Purpose:
Responsible for sales closure through leads generated for all asset & liability products via Internal & External lead channels of the Bank.
Objective: Achieve business targets and efficiency targets.
SEs must deliver defined daily productivity to meet monthly, quarterly, and yearly targets, aligning with key efficiency and hygiene parameters for the product.
Job Responsibilities:
Target v/s Achievement:
Meet monthly/yearly business targets and maintain productivity benchmarks.
Ensure file pickup & sales closure.
Quality Management:
Understand customer needs and sell the right product.
Ensure effective interaction/communication with customers.
Work on feedback from supervisors/training & quality managers regarding appointment quality and customer communication.
Cross-sell different bank products as per customer requirements.
Adhere to processes for call management, lead management, database management, and customer management.
Attend product, soft skills, process training programs, and refreshers.
Process Management:
Follow channel processes and guidelines.
Strictly adhere to the Code of Conduct and other compliances.
Maintain required system login.
Maintain business productivity.
Ensure adherence to management guidelines to minimize customer complaints related to misinformation/misrepresentation.
Adhere to business performance in lead management, appointments fixed, business in hand, logins, disbursements, hygiene parameters (complaints), and sourcing mix.
Educational Qualifications:
Graduate and Post-Graduation
Key Skills:
Sales and Influencing Skills
Banking Product & Process Knowledge
Communication
Knowledge of Competition & Current trends in financial Industry
Experience Required:
Fresher to 1 Years
Major Stakeholders:
Intra team and cross-functional stakeholders
Quality & Training Team
Reporting Supervisory line
Required Skills
Industry type
Banking
Department
Sales & Business Development
Role
Direct Sales Executive
Role category
Retail & B2C Sales
Employment type
Full Time, Permanent
Education
Any Graduate
