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Keywords: Mutual Funds, Stocks, Lending, Finance, Banking

Job Description

We are looking for fresher/experienced professionals who can handle customer support, query resolution at VOLT (100% digital Loan against Mutual Funds platform). We're looking for team who are willing to work in high paced environment with an objective to grow with our company/

We're keen on enabling high growth for our team members who prove themselves.

Role and Responsibilities:
• You will be answering loan, product, process related queries.
• You will be handling inbound/ outbound customer queries about the customers loan accounts.
• This is a day shift = Six-day working with Sunday off
• Good communication skills in English + Hindi with a regional language is a plus
• Ability to handle irate customers
• Solve Customer queries

Requirements:
• A team player, active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues.
• Display Ownership and accountability
• Quickly build trust and confidence with customer
• Own and resolve customer issues efficiently, effectively and empathetically
• Excellent comprehension and articulation skills

Qualification: Graduates or Undergraduates, Lending/Finance BPO Experience (no freshers, only experienced professionals)

About VOLT

VOLT is a B2C lending platform that enables retail customers to get instant, low cost flexible credit by pledging their MFs stocks. By pledging their financial assets, a retail customer can get a loan at a much lower rate and better terms, but at the same time they continue to own their asset and earn returns. VOLT is building a 100% digital solution for origination, pledging, disbursal and collections. For digital pledging, we have integrated with depositories and support all MFs stocks irrespective of the platform that theyve been purchased from. Our digital integrations will reduce the TAT for this product from 7 days to 5 minutes.

Job Type: Full-time

Salary: 12,028.77 - 30,000.00 per month

Schedule:
• Day shift

Education:
• Higher Secondary(12th Pass) (Required)

Experience:
• Business development: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:
• English (Required)

Ability to Commute:
• Bangalore, Karnataka (Required)

Ability to Relocate:
• Bangalore, Karnataka: Relocate before starting work (Required)
• Speak with the employer* ++1 82+6543705

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