Verified Job
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Tele Caller Executive
Work from home
#789799
Remote / WFH
Worklife Business Support
Job Description
Full job description
Job Description – Telecaller Executive
Position: Telecaller Executive
Department: Sales / Customer Service
Industry: Telecom / Retail
Employment Type: Full-Time
Reporting To: Store Manager / Sales Manager
Job Summary
We are looking for an energetic and customer-focused Telecaller Executive to support our telecom store’s sales and customer engagement activities. The candidate will be responsible for making outbound calls, following up with prospective and existing customers, promoting telecom products and services, generating leads, and assisting the store team in achieving sales targets.
Key Responsibilities
Make outbound calls to prospective and existing customers.
Explain and promote telecom products, plans, offers, SIM cards, broadband, DTH, accessories, and other services.
Generate leads and convert calls into store visits and sales opportunities.
Follow up with customers regarding new connections, upgrades, recharges, renewals, and service requirements.
Maintain accurate records of customer calls, leads, follow-ups, and conversions.
Understand customer requirements and recommend suitable telecom products or plans.
Coordinate with the store sales team for lead conversion and customer visits.
Handle customer queries professionally and provide accurate information.
Achieve daily, weekly, and monthly calling and sales targets.
Maintain a positive and professional relationship with customers.
Follow company policies, customer data privacy requirements, and calling guidelines.
Candidate Profile
Education: Minimum 12th pass; graduate preferred.
Experience:
0–2 years of experience in telecalling, telesales, customer service, or telecom retail preferred.
Freshers with good communication skills may also be considered.
Required Skills
Good verbal communication skills in Hindi and English; knowledge of the local language is an advantage.
Pleasant and confident telephone manner.
Basic sales and convincing skills.
Customer-focused approach.
Basic computer knowledge and ability to maintain records.
Ability to work with sales targets.
Good follow-up and relationship-management skills.
Positive attitude and willingness to learn.
Key Performance Indicators (KPIs)
Number of outbound calls completed.
Leads generated.
Store visits generated through calls.
Lead-to-sale conversion.
Achievement of monthly sales targets.
Customer follow-up and retention.
Accuracy of customer records and call reports.
Compensation
Incentives: Performance-based incentives linked to sales and lead conversion.
Benefits
Attractive performance incentives.
Training on telecom products and services.
Career growth opportunities.
Employee benefits as per company policy.
Ideal Candidate: A confident, target-oriented individual who enjoys speaking with customers and can effectively convert telephonic interactions into store visits and sales.
Pay: ₹5,000.00 - ₹10,000.00 per month
Work Location: Remote
Job Description – Telecaller Executive
Position: Telecaller Executive
Department: Sales / Customer Service
Industry: Telecom / Retail
Employment Type: Full-Time
Reporting To: Store Manager / Sales Manager
Job Summary
We are looking for an energetic and customer-focused Telecaller Executive to support our telecom store’s sales and customer engagement activities. The candidate will be responsible for making outbound calls, following up with prospective and existing customers, promoting telecom products and services, generating leads, and assisting the store team in achieving sales targets.
Key Responsibilities
Make outbound calls to prospective and existing customers.
Explain and promote telecom products, plans, offers, SIM cards, broadband, DTH, accessories, and other services.
Generate leads and convert calls into store visits and sales opportunities.
Follow up with customers regarding new connections, upgrades, recharges, renewals, and service requirements.
Maintain accurate records of customer calls, leads, follow-ups, and conversions.
Understand customer requirements and recommend suitable telecom products or plans.
Coordinate with the store sales team for lead conversion and customer visits.
Handle customer queries professionally and provide accurate information.
Achieve daily, weekly, and monthly calling and sales targets.
Maintain a positive and professional relationship with customers.
Follow company policies, customer data privacy requirements, and calling guidelines.
Candidate Profile
Education: Minimum 12th pass; graduate preferred.
Experience:
0–2 years of experience in telecalling, telesales, customer service, or telecom retail preferred.
Freshers with good communication skills may also be considered.
Required Skills
Good verbal communication skills in Hindi and English; knowledge of the local language is an advantage.
Pleasant and confident telephone manner.
Basic sales and convincing skills.
Customer-focused approach.
Basic computer knowledge and ability to maintain records.
Ability to work with sales targets.
Good follow-up and relationship-management skills.
Positive attitude and willingness to learn.
Key Performance Indicators (KPIs)
Number of outbound calls completed.
Leads generated.
Store visits generated through calls.
Lead-to-sale conversion.
Achievement of monthly sales targets.
Customer follow-up and retention.
Accuracy of customer records and call reports.
Compensation
Incentives: Performance-based incentives linked to sales and lead conversion.
Benefits
Attractive performance incentives.
Training on telecom products and services.
Career growth opportunities.
Employee benefits as per company policy.
Ideal Candidate: A confident, target-oriented individual who enjoys speaking with customers and can effectively convert telephonic interactions into store visits and sales.
Pay: ₹5,000.00 - ₹10,000.00 per month
Work Location: Remote
